Hi. Can’t register my hero 6 to my device as it says invalid serial number

[mariustanya · Accepted solution]

Hello @markduke, 

Let us help. Are you registering through gopro.com? Or adding the device under Devices in your GoPro account? Try the following steps:

1. Visit the HERO6 Black update page. 
2. Once on the page, select "Update your camera manually."
3. On the next page, put in your camera serial number and the email associated with your GoPro account. The serial number should start with C322...
4. Tick the appropriate boxes then click on Next Step. The registration is done after this step. The next pages will show you on-screen instructions for a manual update. Although recommended especially if your camera is new, you can opt to skip this part if you are only intending to register your camera. 

Alternatively, you can log-in to your GoPro account and add your camera under Devices. You can find this through Settings (gear icon) > Devices > Add device. 

I hope this helps. 

Best regards, 

Marius

[mariustanya · Accepted solution]

Hello @markduke, 

Let us help. Are you registering through gopro.com? Or adding the device under Devices in your GoPro account? Try the following steps:

1. Visit the HERO6 Black update page. 
2. Once on the page, select "Update your camera manually."
3. On the next page, put in your camera serial number and the email associated with your GoPro account. The serial number should start with C322...
4. Tick the appropriate boxes then click on Next Step. The registration is done after this step. The next pages will show you on-screen instructions for a manual update. Although recommended especially if your camera is new, you can opt to skip this part if you are only intending to register your camera. 

Alternatively, you can log-in to your GoPro account and add your camera under Devices. You can find this through Settings (gear icon) > Devices > Add device. 

I hope this helps. 

Best regards, 

Marius