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07-08-2018 02:02 PM
Hi. Can’t register my hero 6 to my device as it says invalid serial number
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07-08-2018 02:39 PM
Re: Hi. Can’t register my hero 6 to my device as it says invalid serial number
[ New ]Hello @markduke,
Let us help. Are you registering through gopro.com? Or adding the device under Devices in your GoPro account? Try the following steps:
- Visit the HERO6 Black update page.
- Once on the page, select "Update your camera manually."
- On the next page, put in your camera serial number and the email associated with your GoPro account. The serial number should start with C322...
- Tick the appropriate boxes then click on Next Step. The registration is done after this step. The next pages will show you on-screen instructions for a manual update. Although recommended especially if your camera is new, you can opt to skip this part if you are only intending to register your camera.
Alternatively, you can log-in to your GoPro account and add your camera under Devices. You can find this through Settings (gear icon) > Devices > Add device.
I hope this helps.
Best regards,
Marius
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07-08-2018 02:39 PM
Re: Hi. Can’t register my hero 6 to my device as it says invalid serial number
[ New ]Hello @markduke,
Let us help. Are you registering through gopro.com? Or adding the device under Devices in your GoPro account? Try the following steps:
- Visit the HERO6 Black update page.
- Once on the page, select "Update your camera manually."
- On the next page, put in your camera serial number and the email associated with your GoPro account. The serial number should start with C322...
- Tick the appropriate boxes then click on Next Step. The registration is done after this step. The next pages will show you on-screen instructions for a manual update. Although recommended especially if your camera is new, you can opt to skip this part if you are only intending to register your camera.
Alternatively, you can log-in to your GoPro account and add your camera under Devices. You can find this through Settings (gear icon) > Devices > Add device.
I hope this helps.
Best regards,
Marius