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Sightseer
Posts: 2

Hero9 nn si connette al plus

[ New ]
Nn riesco in nessun modo a scaricare i file nel plus,con la 8 era automatico,la 9 mi ha caricato i primi file poi niente più.
Se provo ad impostare il caricamento automatico mi dice che la password è sbagliata.
Se entro nel plus dal web con le stesse credenziali entro senza problemi.
Nn so che fare.

Accepted Solutions
GoPro
Posts: 12,487

Re: Hero9 nn si connette al plus

[ New ]

Hello @elnag. Make sure that you're signed in to the correct account in the app. You can also try signing out and logging back in. 

 

Though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process: 

  1. Make sure that you're connected to the Wi-Fi network. 
  2. Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > Account > GoPro Plus > Mobile Upload 
  3. Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app). 
  4. Re-open the GoPro App. 
  5. Enable Mobile Upload. 

  

The items in the App tab will start to queue up for cloud upload. Successful uploads will display a checkmark. If an item fails to upload, it will be marked with an error icon, and it’ll try the upload again when your device is in range. 

 

Let us know how it goes.

View solution in original post


All Replies
GoPro
Posts: 12,487

Re: Hero9 nn si connette al plus

[ New ]

Hello @elnag. Make sure that you're signed in to the correct account in the app. You can also try signing out and logging back in. 

 

Though the process should automatically start when your phone is within Wi-Fi range, try the following accordingly to force restart the upload process: 

  1. Make sure that you're connected to the Wi-Fi network. 
  2. Disable Mobile Upload and Celular Upload (if enabled) in the app. Settings > Account > GoPro Plus > Mobile Upload 
  3. Completely force close out of the app (from the Home screen, swipe up on the app's preview to close the app). 
  4. Re-open the GoPro App. 
  5. Enable Mobile Upload. 

  

The items in the App tab will start to queue up for cloud upload. Successful uploads will display a checkmark. If an item fails to upload, it will be marked with an error icon, and it’ll try the upload again when your device is in range. 

 

Let us know how it goes.

Sightseer
Posts: 2

Re: Hero9 nn si connette al plus

[ New ]
Grazie Enriquez,scusa se nn ti ho risposto prima ma sono fuori x lavoro.
Provo così poi ti faccio sapere.
Grazie