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Tourist
Posts: 4

Hero9 Verbindung zu Auto Upload nicht möglich

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Ich habe eine Hero9 und kann Auto Upload nicht einrichten. Ich bekomme immer eine Fehlermeldung, dass die Verbindung nicht möglich ist. Ich habe bereits auf Werkseinstellungen zurückgesetzt, was aber nichts gebracht hat.
Nomad
Posts: 170

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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Please check if your wifi is on 2.4 or 5 GHz. Safe way is 2.4 GHz

Tourist
Posts: 4

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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I did already, but it is still not working...
GoPro
Posts: 15,660

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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@wheelmaker, there are some troubleshooting suggestions here Common Auto Upload Issues that will help.

Tourist
Posts: 4

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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Thanks for your answer. I know these suggestions, but there is nothing, what has solved my problem.
GoPro
Posts: 15,660

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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@wheelmaker, just to check, how many characters does your home Wi-Fi network have?

Tourist
Posts: 4

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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16 characters.

Meanwhile I had a connection, not via the router wifi directly, but via the wifi-network of my Apple Time Capsule, which is an extended wifi of my regular wifi via my router.

I have no idea why the Auto-Upload only works via the Time Capsule wifi, especially given the fact that the Time Capsule is on the upper level of my home.
GoPro
Posts: 21,087

Re: Hero9 Verbindung zu Auto Upload nicht möglich

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@wheelmaker. Good to know that you are able to upload your media to the cloud through another connection. The password length for your network is within the limit. There could be settings or permissions on the regular router that prevents the camera from being able to automatically upload media to the cloud. See if this is the case.