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Hiker
Posts: 9

Hero9 Black Batteries show 94% on FULL charge

I have the new Hero9 which came with a battery and also bought the dual charger with comes with an additional battery.

 

When fully charged (Green lit) and insert either battery into the camera... it only displays as 94% charged!

 

Any ideas... surely there cant be a fault with two new batteries?

 

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GoPro
Posts: 19,657

Re: Hero9 Black Batteries show 94% on FULL charge

Hi @sanj23

 

If you haven't yet, please proceed with a manual update.https://gopro.com/en/us/update/hero9-black

Once done, reset the camera. Go to Preferences> Reset> Factory Reset

 

Let us know how it goes.

 

Thanks!

Ej

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Hiker
Posts: 9

Re: Hero9 Black Batteries show 94% on FULL charge

Firmware up to date and did a factory reset... same problem but this time 95% (weird!). Battery is fully charged over night and LED is Green.
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GoPro
Posts: 19,657

Re: Hero9 Black Batteries show 94% on FULL charge

Hello @sanj23

 

We'll have this shared with the team.

Can you please check the charging output of the adapter used?

Can you also help us with the brand, model, and capacity of the SD card?

 

 

Thanks!

Ej

 

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Hiker
Posts: 9

Re: Hero9 Black Batteries show 94% on FULL charge

I am plugging the USB-C cable/dualcharger into a 30W Anker fast charger plug and have also tested it via a 5V (2.4A Max) wall USB charging point.

 

I am using a Lexar 1000x 128GB (10) Micro SD Card (which is approved by GoPro)

 

I have tried charging the battery directly in the camera and not via the Dual Charger and still the problem persists.

 

Bit annoyed to be honest spent almost £400 on my new gopro hero9, Sleeve and lanyard, and dual charger!!!

 

Customer service is dead slow to respond and the Chat service doenst work! Had a guy called Ian call me yesterday and sent him some photos... but I am yet to hear back!

 

I should have bought from a third party seller... at least the exchange/refunds process would have been quicker!

 

Not happy at ALL!

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Hiker
Posts: 9

Re: Hero9 Black Batteries show 94% on FULL charge

I have even done a manual firmware update. 

 

Running out of ideas!

Spoiler
Robot Mad
Highlighted
GoPro
Posts: 19,657

Re: Hero9 Black Batteries show 94% on FULL charge

Hi @sanj23

 

Sorry for the delay in getting back to you.

This has been reported to the team.

We'll post back once an update has been made.

 

Thanks!

Ej

Highlighted
GoPro
Posts: 19,657

Re: Hero9 Black Batteries show 94% on FULL charge

Hello @sanj23

 

Just following up with you on this issue.

Are you getting the battery to charge to 100% after a few cycles?

 

if it's still the same, can you please try fully draining the batteries then charge one on the camera and the other on the dual battery charger.

Once charged, let us know what percentage you get.

 

Thanks!

Ej