Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 10

Hero9 Audio Crackling/Popping

[ New ]

Hi,

 

I'm another person having audio problems. I have tried to contact support about it but when I choose the chat option it just keeps saying "All our operators are busy, try again later" and when I try the callback option it says "Invalid Captcha" even though there is no captcha on the screen. I have tried on my ipad and computer, both in Chrome and Edge. I would appreciate some way of being able to contact support.

 

The problem is I have crackling and popping in my audio. It doesn’t happen all the time - from what I can tell it happens most when it hasn’t been used and is cold - after a little while it then goes away. I’ve tried testing it with the RAW audio - when set to Low processing the crackling only seems to happen in the first track, however when set to High it is in both the first and second tracks. When it happens it renders the audio unusable. Have I got a defective camera that needs to be replaced? 

 

Any help would be appreciated. I'm quite frustrated as I went away for 3 days of vlogging and there is crackling in a lot of it. 

 

Thanks,

Lisa

Hiker
Posts: 337

Re: Hero9 Audio Crackling/Popping

[ New ]

Stesso problema identico con la mia, lo fa all'inizio poi sparisce dalla seconda registrazione

GoPro DEVE risolvere immediatamente il problema

 

Andrea

GoPro
Posts: 17,554

Re: Hero9 Audio Crackling/Popping

[ New ]

Hello, @sunsetfrog and @andregixxer. Our team is already looking into the matter. We will keep this thread posted once we have new information from them. Thanks!

Hiker
Posts: 12

Re: Hero9 Audio Crackling/Popping

[ New ]

Hi,

 

@mariustanya any updates on this issue? How it's going to be solved if it's a mass hardware issue?

Couple days ago I got my GoPro 9, it has the same issue as well.

 

Thanks,

Marius

Tourist
Posts: 102

Re: Hero9 Audio Crackling/Popping

[ New ]
Sightseer
Posts: 1

Re: Hero9 Audio Crackling/Popping

[ New ]

I had the same problem so I have now sold the gopro 9, regular popping sounds in the audio, noticed heavily in recording of quiet backgrounds, like I upload you tube videos on fishing clips and you can hear the popping sounds, no good for the footage I want and the money spent. I have a gopro 7, no such issues like that. I will not be upgrading till I hear the next gopro that comes out is well worth the buy, audio and picture comes first for me