Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

Hero8 still off, but turn on when on charge

[ New ]

I used my GoPro Hero 8 one month, and now it doesn't turn on.

 

When I plug it on charge, it turns on, and I can connect with android App and download files.

 

Can u help me ?.


Accepted Solutions
GoPro
Posts: 30,743

Re: Hero8 still off, but turn on when on charge

[ New ]

Hi @nonviolent

 

If the camera only powers on when plugged in, there could be an issue on the battery or the battery connectors.

Please refer to https://community.gopro.com/t5/en/HERO8-Black-Will-Not-Power-On/ta-p/398919

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 30,743

Re: Hero8 still off, but turn on when on charge

[ New ]

Hi @nonviolent

 

If the camera only powers on when plugged in, there could be an issue on the battery or the battery connectors.

Please refer to https://community.gopro.com/t5/en/HERO8-Black-Will-Not-Power-On/ta-p/398919

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!
Ej

Tourist
Posts: 2

Re: Hero8 still off, but turn on when on charge

[ New ]

Thank you @aragon1006 

 

I have find my problem : Simple, the camera was not charged.

 

I have plug it propelry, and now its fully charged and functionnal

GoPro
Posts: 30,743

Re: Hero8 still off, but turn on when on charge

[ New ]

Great! @nonviolent

 

Feel free to post back if something comes up.

 

Regards,

Ej