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Tourist
Posts: 9

Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

Hi,

and the end of the process to create a footage, will sharing it with whatsapp for example, the software shows "Preparing" and it is blocked at 20%.

Goproteam, you need to work, i will never buy a f$$$$$ iphone ;).

I have a huawei P10 lite.

GoPro
Posts: 6,097

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

Hi @pascalj4364,

 

Have you tried rendering shorter video with less footage?

 

 

-Jay

Tourist
Posts: 9

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

Hi, yes i use several things, also cuting some videos yes.

GoPro
Posts: 6,097

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

That's weird @pascalj4364,

 

Most of the time it only happens due to multiple clips and pictures being rendered. 

Please contact GoPro customer support so that they can create a case for that. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

 

Tourist
Posts: 9

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

actually i think whatever i do trying to create a video with the app and it fails. Does the gopro dev team test the app on android? FI, it's about 80% of the smatphones used on the planet earth? Right? Kind regards.

Tourist
Posts: 9

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

Thank you Jay.

Tourist
Posts: 9

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

LOL, cannot send text on their formulary after 6PM :D

GoPro
Posts: 6,097

Re: Hero8 : mpossible to create a footage with gopro app on a android :((((((

[ New ]

Ohh I see. @pascalj4364

 

You can also try to contact English GoPro customer support. 

You can change that by clicking the globe icon on GoPro's website then choose English US.

You should be able to contact them via chat and report the problem. 

 

-Jay