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Tourist
Posts: 2

Hero8, keine GPS-Daten

Hallo,

 

ich habe die Hero8 gekauft, um Videos von meinen Fahrradfahrten mit den Telemetrie-Daten zu versehen. Leider bekomme ich in keinem meiner zahlreichen Videos Zugriff darauf. Weder in der Desktop-App, noch in der iPhone-App.

Ich habe die Kamera bereits zurückgesetzt und achte vor der Aufnahme darauf, dass das GPS-Symbol weiß ist. 

Woran liegt es? Defekt der Kamera? Mangelhafte Quik-Software?

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Nomad
Posts: 784

Re: Hero8, keine GPS-Daten

Quik for windows and mac is not compatible with the GPS data in the Hero8. But if your problem is on the mobile app, the cause is probably a weak GPS signal.

 

You can check if your videos contain GPS data here: https://goprotelemetryextractor.com/free/

 

You can try to get the camera in a better position (better access to the sky, never upside down...) and wait a bit more before starting the recording, even when the icon is white. Here are some more tips to get a good signal: https://community.gopro.com/t5/GoPro-Metadata-Visualization-GPS/GoPro-GPS-not-working-Performance-st...

Alternatively, you can force Quik to show the telemetry data in your videos by converting them with the GPS Quick Fix app I created (as long as you have SOME GPS data): https://youtu.be/nY4LfVFViT0

I hope this helps.

GoPro GPS not working? Enable the gauges overlay with the GPS Quick Fix tool: https://goprotelemetryextractor.com/gopro-gps-not-working-hero8-quik Telemetry ...
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Tourist
Posts: 2

Re: Hero8, keine GPS-Daten

Hie, vielen Dank für die Antwort.

Es sind GPS-Daten vorhanden, allerdings sind sind sie sehr schlecht. 
Ich gehe davon aus, dass die Kamera defekt oder die GoPro ansich für solche GPS-Anwendungen in freier Umgebung unbrauchbar ist. Die Kamera ist am Lenker befestigt und hat daher die besten Möglichekiten, die GPS-Signale zu empfangen. 

Eine enorm kostenpflichtige Software zum Reparieren der Daten ohne eine Garantie auf Erfolg anzubieten, empfinde ich als große Frechheit. 

 

Im Anhang ein Foto der Daten auf einer freien Strecke. 

 

Ich hoffe nun auf einen schnellen Austausch der Kamera.

gopro.png
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Nomad
Posts: 784

Re: Hero8, keine GPS-Daten

If you always get results like that, you might have a hardware issue. However, when in the right conditions (unobstructed view of the sky, camera with upside up, wait for a good fix before recording...) results are usually better. Here are more tips: https://community.gopro.com/t5/GoPro-Metadata-Visualization-GPS/GoPro-GPS-not-working-Performance-st...

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Tourist
Posts: 2

Re: Hero8, keine GPS-Daten

[ Edited ]

kajuna, You know exactly that the hero 8 has a significant problem with the gps signal. It is really strange that gopro is not able to solve such an issue. As the other customer mentioned already it is an impudance to refer to other software which is quite expensive. I definitly regret my Hero 8 purchase.

 

Rainer 

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Nomad
Posts: 784

Re: Hero8, keine GPS-Daten

Rainer. You could have said the same without being rude. Now, the GPS signal issues on the Hero 8 are pretty consistent with those on the Hero 7, 6 and 5, in my experience. There are signal issues that make using the GPS data difficult with all GoPro cameras (as explained in the posts I linked), but the problem most people are facing nowadays is software related (Quik has not been updated since 2018 and therefore does not understand the Hero8 data).
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Adventurer
Posts: 12,630

Re: Hero8, keine GPS-Daten

If any one feels the gopro is an issue call a gopro rep, they will help you out.  Quick desktop is  History a new  software is being developed , most likely for the Hero 9's.

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GoPro
Posts: 12,402

Re: Hero8, keine GPS-Daten

Hello, @jensk1056. Our Support team will be able to assist you with further troubleshooting. Connect with them by visiting https://gopro.com/help/ContactUs . Once connected, you may direct Support to this thread for easy reference on what has been done, and what you have tried out based on recommended steps.