Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 3

Hero8 has purple edge with night photos or any long exposure photos

[ New ]

Hero8.  I have a purple edge to all of my photos of stars or the mily way.  How do I fix this?  The purple edge is on the far left in the middle.


Accepted Solutions
GoPro
Posts: 13,438

Re: Hero8 has purple edge with night photos or any long exposure photos

[ New ]

@greenpike47013, image quality issues in the camera are usually resolved by reinstalling the firmware update. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 25,955

Re: Hero8 has purple edge with night photos or any long exposure photos

[ New ]

Hi @greenpike47013

 

What SD card are you using?

What software version is the camera on?

It will also be best if you can share a sample file.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: Hero8 has purple edge with night photos or any long exposure photos

[ New ]
Here is file. I've used two different cards. One is the one that came officially bundled with camera
GOPR0034_1594528912564.JPG
Sightseer
Posts: 3

Re: Hero8 has purple edge with night photos or any long exposure photos

[ New ]
This is one example of about 50 pictures on multiple nights and even in pitch black closets. This has occured with two different hero8. Two different SD cards. Most recent camera update on both.
GoPro
Posts: 13,438

Re: Hero8 has purple edge with night photos or any long exposure photos

[ New ]

@greenpike47013, image quality issues in the camera are usually resolved by reinstalling the firmware update. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.