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Posts: 1

Hero8 black has blue line on display screen

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I have just unboxed my Hero8, haven’t used it for any recording or photos yet and after powering it on and off a few times after software updates through the app I have noticed a blue line through the screen. This doesn’t go away when powered off or even through a hard reset. How do I solve this? Pretty guttered as I just bought it (wasn’t cheap either) and now I can’t I see it! (Shown in photo cross cutting the lower screen near the word “Preferences”. Any help appreciated!
Posts: 21,621

Re: Hero8 black has blue line on display screen

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Hi @alertriver36805


Sorry for any trouble caused.

Please proceed with a manual update.

This usually clears out any errors that may have been encountered with the previous installation.
Once done, reset the camera to its factory settings.


If it's still the same, please reach out to our Support Team through

As this is a recent purchase, you  may also refer to the same store/channel you got the camera from.