05-29-2020 05:39 PM
05-29-2020 05:52 PM
Sorry for any trouble caused.
Please proceed with a manual update. https://gopro.com/en/us/update
This usually clears out any errors that may have been encountered with the previous installation.
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
As this is a recent purchase, you may also refer to the same store/channel you got the camera from.