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Tourist
Posts: 3

Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

After trying to set up live streaming for Facebook, GoPro app asks for permission to connect with Facebook.

No matter how many times I grant permission, it keeps asking me over and over.

Anyone with a solution to this please?

Sightseer
Posts: 2

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

Im having the exact same problem with my Google Pixel 2

GoPro
Posts: 10,603

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

Hi all!

 

Thank you for the feedback. We would like to gather more details on this issue to help us isolate the cause and get a better understanding of what is going on. We'd like to know: 

  1. The version of the GoPro app that you have installed
  2. The camera you're using and its firmware version- https://gopro.com/help/articles/how_to/How-to-Check-Your-Camera-s-Software-Version
  3. The device that you are using - Model, Brand
  4. The OS version of your mobile device
  5. The network used for the live stream - Wi-Fi or hotspot
  6. Are you streaming to your personal account or fan page?
  7. Whether you have been able to stream live before

We would love to hear back from you. Many thanks!

Tourist
Posts: 3

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

Thanks for checking in with me:

1. GoPro App version 6.0(8108)
2. GoPro Hero 7 Black Version Number 01.80

3. Samsung Galaxy s8+ 

4. Android Version 9
5. Wifi

6. Haven't been able to even get past the permissions part to choose.
7. Setting this up for the first time.

GoPro
Posts: 3,186

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

@clubbah, thank you for the information and sorry to hear that you can't set up your live stream with the camera via GoPro App. We are aware of the issue at hand and we'll be addressing it in a future update. In the meantime, apologies for the inconvenience.

Tourist
Posts: 3

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

When you say you are aware of the issue, what exactly is causing it?

Is it my phone?

Tourist
Posts: 2

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

I have the same problem
Tourist
Posts: 2

Re: Hero7Black keeps asking for permission to connect to Facebook when trying to live stream.

What can I do to solve this issue