Hero7Black getting Stuck and OverHeating

[asiride]

I own a GoPro Hero7Black, bought from Amazon India, on 28 October 2018 and have been using it so far. The camera received quite a few updates from time to time, however following are some of the key problems I have been facing on a pretty regular basis and I want a solution for this please.

PROBLEMS:

1. One Touch Recording gets stuck sometimes and camera over heats (same issue happens even on my old Hero4Silver as well). The entire camera becomes unresponsive and the only solution I found then is to remove and re-insert the battery back. In worst case scenario I have to repeat this step twic to get it going again.

2. Screen becomes unresponsive while trying to access basic functions / modes. Same resolution as point one works, if it doesn't respond in some time.

I have tried all basic t/s steps including factory reset, which still hasn't resolved any of the aforesaid problems. So what else / new can be done ?

[danielr15 · Accepted solution]

@asiride
That card should be fine.
For best results (not mandatory, but seems to be the most reliable) try the following:
1) Download the Manual update to your computer and extract the UPDATE folder
2) Using a USB/SD adapter, insert your card into your computer and perform a FULL (not Quick) format
3) Copy the UPDATE folder (not UPDATE.zip) to the blank SD
4) Eject the card and insert in your camera. Power on using the side Mode button
5) Once the update is complete, go to Preferences>Reset and format the card in the camera
6) Go back to Preferences>Reset and do a Factory Reset
7) In camera video settings, change to 1080p/60fps and turn Auto Low light OFF
8) In Preferences>Display change orientation from Auto to either UP or Down (depending on how you mount your camera)
9) Do not delete media from the card in the camera until you are done recording for the day and are ready to offload your media
10) Always format the card in the camera before using the camera for the day
11) If you are going to use the Quick Capture feature, first turn the camera on using the side Mode button and leave the camera on for about a minute (take a photo if you like). Turn the camera off and it should be ready for Quick Capture.
12) Periodically perform a FULL format of your card in your computer and do a factory reset of the camera (always format again in the camera).

[aragon1006]

Hi @asiride

What SD card are you using?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Other users also suggest turning the AUTO LOW LIGHT option off.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

Thanks!

Ej

[asiride]

Hello @aragon1006 

Thanks for your valuable suggestions. Regarding the steps, you suggested, here's a sequential reply to them - 

What SD card are you using? Samsung EVO64GB (suggested as a Bundle purchase, while purchasing the camera from Amazon India)

Please see if resetting the camera will work. - Done twice, problem still remains and relapses.

If it's still the same, proceed with a manual software update - This I shall try today and revert here.

Turning the AUTO LOW LIGHT option off - shall try this as well,and let you know here.

You may also reach out to our Support Team for assistance through  - I tried this in the first place before putting it up here in the Forum. However, this didn't work for me very well. The customer support email addresses, which I had and from where I have received technical support earlier for my Hero4Silver, kept on returning automated responses and asking me to try the chat options. I tried that too, but it kept on saying "Option not available for you" . I even tried the India contact numbers, as given...even that didn't connect.

So I shall try the steps as you've mentioned as pretty much my last resort.

Many Thanks

Sam / As I Ride

[danielr15]

Samsung EVO PLUS or EVO Select (not EVO or EVO+) should work fine in the camera. If it is not the PLUS version, consider changing your card to one from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

[asiride]

Hello @danielr15 

Thank You for your response. As seen in the pic attached, am using the Samsung Evo Plus 64gb. I hope this would be fine.

[paulv3681]

I had the same problem. New camera, just the second time I am using it. Removing the battery did the tric for me. Hope this is not someting that will continue to happen.

[danielr15 · Accepted solution]

@asiride
That card should be fine.
For best results (not mandatory, but seems to be the most reliable) try the following:
1) Download the Manual update to your computer and extract the UPDATE folder
2) Using a USB/SD adapter, insert your card into your computer and perform a FULL (not Quick) format
3) Copy the UPDATE folder (not UPDATE.zip) to the blank SD
4) Eject the card and insert in your camera. Power on using the side Mode button
5) Once the update is complete, go to Preferences>Reset and format the card in the camera
6) Go back to Preferences>Reset and do a Factory Reset
7) In camera video settings, change to 1080p/60fps and turn Auto Low light OFF
8) In Preferences>Display change orientation from Auto to either UP or Down (depending on how you mount your camera)
9) Do not delete media from the card in the camera until you are done recording for the day and are ready to offload your media
10) Always format the card in the camera before using the camera for the day
11) If you are going to use the Quick Capture feature, first turn the camera on using the side Mode button and leave the camera on for about a minute (take a photo if you like). Turn the camera off and it should be ready for Quick Capture.
12) Periodically perform a FULL format of your card in your computer and do a factory reset of the camera (always format again in the camera).

[fishycomics]

@asiride 

Try before you do any refashing again. that you did not mention.

A full format,.  We want to hear from you what a full format is to make sure you are doing it correctly.?

 Where was the card from since this happens to your other camera as well, was that same card used in the camera