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Tourist
Posts: 3

Hero7Balck battery door doesn't shut. Contact numbers aren't reachable.

Just bought a Hero7Black and battery door doesn't close properly. Regional numbers (India,Chennai) here gopro.com/help/ContactUs aren't reachable. Chat says its unavailable for me (tried chat within working hours. Monday 12pm noon). Please help !!!

GoPro
Posts: 8,964

Re: Hero7Balck battery door doesn't shut. Contact numbers aren't reachable.

Hi @amank457

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

Should it still be the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If calling from a landline, make sure that the network allows calls to toll free numbers.

If initiating a chat session, you may try selecting US.

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks,

Ej

Tourist
Posts: 3

Re: Hero7Balck battery door doesn't shut. Contact numbers aren't reachable.

Sure. Ill try a different phone.
Here is an image of my goPro. What do you think?

Screenshot_20190611-102735.png
Adventurer
Posts: 8,941

Re: Hero7Balck battery door doesn't shut. Contact numbers aren't reachable.

If you just bought it go return it get a new one and report back wit hteh new one 

Tourist
Posts: 3

Re: Hero7Balck battery door doesn't shut. Contact numbers aren't reachable.

I bought this from the US, I live in India. What do I do?

Adventurer
Posts: 8,941

Re: Hero7Balck battery door doesn't shut. Contact numbers aren't reachable.

As you  may leanr the next time to inspect the product next time when on vacation.. or visiting . what you can do is again contact the company they are Worled wide and go from there.  If the door is a problem because its pressure  seated    call gopro or chat with them on line at the website.. do you know where to look for it the chat or phone number>