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Tourist
Posts: 2
Accepted Solution

Hero7 pre order transactions uncompleate

So I ordered a hero 7 last week. I've been charged with the 1 euro registration. Today gopro tried to charge me with the price of the gopro but i forget that I have a limit on my bank card so it was incomplete. I did not get any email about the order. Should I order it again or maybe tomorrow they try it again?


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GoPro
Posts: 14,474

Re: Hero7 pre order transactions uncompleate

Hello  @leventek723

 

I agree with @fishycomics. Contacting our Support team will be the best path forward. This way, they can check the records for your transaction and determine if the order went through completely. You can reach the team through phone or chat here https://gopro.com/help/ContactUs . Better do it via phone as some order details like bank information can only be discussed over the phone for security purposes. 

 

Best regards, 
Marius

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Adventurer
Posts: 13,366

Re: Hero7 pre order transactions uncompleate

Confirm with yourcompany card and then call gopro.

Highlighted
GoPro
Posts: 14,474

Re: Hero7 pre order transactions uncompleate

Hello  @leventek723

 

I agree with @fishycomics. Contacting our Support team will be the best path forward. This way, they can check the records for your transaction and determine if the order went through completely. You can reach the team through phone or chat here https://gopro.com/help/ContactUs . Better do it via phone as some order details like bank information can only be discussed over the phone for security purposes. 

 

Best regards, 
Marius

Highlighted
Tourist
Posts: 2

Re: Hero7 pre order transactions uncompleate

Hi guys!

 

 

Thank you for your advice. I called the support and they said my order was cancelled and I have to re-order the camera.

Thank you for your help.

 

 

 

 

Levente

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Adventurer
Posts: 13,366

Re: Hero7 pre order transactions uncompleate

Peace of mind now you are back to square one and not being double charge ,  great to hear and stay stoked.