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Sightseer
Posts: 1

Hero7 not charging

[ New ]

Camera won't turn off nor accept a charge.... what a waste 


Accepted Solutions
GoPro
Posts: 24,393

Re: Hero7 not charging

[ New ]

Hi @dang086

 

Please try plugging the camera(without the battery) directly to a power source.

If the camera powers on, the issue can be on the battery or the battery connectors.

If it's still the same, you can also try the steps on HERO7 Will Not Power On

Let us know how it goes.
For further assistance, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
Adventurer
Posts: 13,678

Re: Hero7 not charging

[ New ]

camera  has a built in on/off reset, did you use it?  try using a charger  rated higher then  1.2A.

GoPro
Posts: 24,393

Re: Hero7 not charging

[ New ]

Hi @dang086

 

Please try plugging the camera(without the battery) directly to a power source.

If the camera powers on, the issue can be on the battery or the battery connectors.

If it's still the same, you can also try the steps on HERO7 Will Not Power On

Let us know how it goes.
For further assistance, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej