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Sightseer
Posts: 2

Hero7 black iPad looses connectivity

I am using hero7 black to record video during surgery and I'm using voice commands to activate and deactivate recording at the same time send the images wirelessly to the iPad.
Go pro loses connectivity to iPad after a certain amount of time. In addition does not remember previous connectivity and always have to reconnect to the iPad as if it never connected before.

GoPro
Posts: 12,180

Re: Hero7 black iPad looses connectivity

Hi @stoutdusk45152

 

Please make sure that your the camera, the app and the device are all up to date.

To help isolate the issue, you can also pair it with another device and see how the connection behaves.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Hero7 black iPad looses connectivity

Camera is up to date.

iPAD Pro is on latest version of iOS13.

I tried a different iPAD Pro and the same thing happens.

Connection drops and I have to re-pair the Hero7 with the iPAD.  This is intermittent and may happen after 30 minutes sometime an hour.  The problem is that I have to unscrub and pause surgery to do so. Re-pair the iPAD with the Camera and then rescrub and resume surgery. 

Not optimal to say the least, please help.

GoPro
Posts: 12,180

Re: Hero7 black iPad looses connectivity

Hi @stoutdusk45152

 

Were you able to test it with another device?

This will help isolate where the trouble is.

 

Thanks!

Ej