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Reply
Sightseer
Posts: 2

Hero7 black freezing

Hi,

 

This is the 3rd time whilist I have been Scuba diving and this POS camera continues to freeze! Seriously these are by no means cheap. I have updated firmare, using recomended memory card, all original battieries. I have to pull the battery out and restart the camera, bit hard when you are at any where between 10 and 15 meters on a dive. This seems to be a general issue with the camera. I have read all the posts and responses and followed all that has been suggested.

 

Simply put the camera has a major issue, at most it is 2 moths old. I hve been unable to video awesome footage because yuor product is faulty!

Sightseer
Posts: 1

Re: Hero7 black freezing

Same thing is happening to my 7 about 1 minute into a race frozen but you can still hear everything?
Sightseer
Posts: 1

Re: Hero7 black freezing

Just did an update on My GoPro Hero 7 Black and now my camera won’t turn on. I switched out the battery for a new fully charged one and nothing! I literally have used this camera twice! Anyone know why this is happening? Also today it was freezing up and I had to take the battery out twice for it to work. Then it worked great until the update.
GoPro
Posts: 8,288

Re: Hero7 black freezing

Hello @sweetbeach23518. Does the camera still power on when directly connected to a power source with the battery removed? How did you update the camera? If you haven't done it manually, see if doing the steps under Manual Update here will help. This process should be clearing out any possible issue associated with the current installation. 

 

 

GoPro
Posts: 8,288

Re: Hero7 black freezing

Hello @dirty30krew. These troubleshooting steps will help. Have a go at them and let us know how it works out. Thanks!

GoPro
Posts: 8,288

Re: Hero7 black freezing

Hello @davidb068. If you have already gone through the recommended steps, the next step would be to engage our Support team for further assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs .