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Sightseer
Posts: 1

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

I have the same problem,I've tried everything and it's still stuck on 'follow the instructions' i tried to update my gopro with 3 different phones also a laptop. How can i get past this set up screen?
Sightseer
Posts: 1

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Hello,

I have exactly the same problem. Stuck on "follow the instruction" but unable to the update of the camera ("mise à jour")

Tried to do the update  manually but it does not work either. (https://fr.gopro.com/support/hero7-white-product-update )

When I unzip the download update zipfile, there is another zipfile called CAMFW.zip...(see attached screenshot)

 

Can you help? Thanks a lot

Capture.JPG
Tourist
Posts: 6

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

I don't think you have to unzip the second file, just the "update" one and then copy/paste the "update" folder itself (not just what's inside but the folder as well) on your microSD card.
Sightseer
Posts: 1

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

I have this exact problem.

 

None of the solutions listed above work as others have mentioned.

 

Can't update using Quik either becuase it says, firmware up to date!!!!!

 

Highly annoying and frustrating.

 

Please someone from Gopro provide an accurate and detailed answer.

GoPro
Posts: 1,492

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Sorry to hear about the trouble, @mikeb8317. If you continue to get the same problem with the wireless update, follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

  • NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.

In addition to this, ensure that you're using a recommended SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

Sightseer
Posts: 3

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Help GoPro - same problem as everyone else is having and will not connect to Mac computer-
GoPro
Posts: 6,971

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Hi @phez2

 

Please go over the steps on: Camera is Not Recognized on Quik for desktop - Mac

Should it still be the same, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej