12-30-2018 05:59 AM
01-01-2019 01:35 PM
I have exactly the same problem. Stuck on "follow the instruction" but unable to the update of the camera ("mise à jour")
Tried to do the update manually but it does not work either. (https://fr.gopro.com/support/hero7-white-product-update )
When I unzip the download update zipfile, there is another zipfile called CAMFW.zip...(see attached screenshot)
Can you help? Thanks a lot
01-01-2019 06:19 PM
04-19-2019 09:54 AM
I have this exact problem.
None of the solutions listed above work as others have mentioned.
Can't update using Quik either becuase it says, firmware up to date!!!!!
Highly annoying and frustrating.
Please someone from Gopro provide an accurate and detailed answer.
04-20-2019 01:56 PM
Sorry to hear about the trouble, @mikeb8317. If you continue to get the same problem with the wireless update, follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
- NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
- Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.
In addition to this, ensure that you're using a recommended SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.
It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)
06-10-2019 10:23 AM
Please go over the steps on: Camera is Not Recognized on Quik for desktop - Mac
Should it still be the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
06-28-2019 03:02 AM
I have this exact problem, can't get past the **bleep** setup screen. This is ridiculous. Why in the world the app doesn't allow to connect to the camera unless its firmware is up to date? I can't update the **bleep** firmware because I can't connect to the camera!