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Tourist
Posts: 6

Hero7 White - Stuck on "follow the instructions" screen during first setup

Hi,

I've been trying to setup my hero 7 white for the first time but even if the GoPro app tells me that I'm paired with it, the screen "download the app and follow the instructions" still remains on my GoPro. Everytime I turn on my GoPro it still appears as it's the first time (choose language, agree legal stuff).

When adding a new camera on the app, it finds it, asks for changing the name and that's it. On YouTube for the hero 7 (black though) I've seen that on the first setup it should ask you more stuff like firmware update and "ready" screen.

Any idea on what to do?
Do I need a WiFi connection to do it?
Tourist
Posts: 6

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Solved : you do need a WiFi connection. It's not written anywhere but even with mobile data you can't update the firmware for some reason...
GoPro
Posts: 7,104

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Thank you for sharing, @greenstar84205.  Great to know that you were able to complete the set-up process and (could be) using the camera already. For future reference, if updating via GoPro app or Quik for desktop will not push through, a manual update can be done. This article provides detailed instructions. Best regards!

Sightseer
Posts: 1

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

I have the same problem... actually connected to the camera once... took some pictures and then went back to restart when I turned off... can't get past the Install the app screen... does not swipe...  replace app, try to update again and now it will not connect at all! basicaly can't do anything with the camera. will not update/connect - can't find the camera.  I don't need update...cant I just use as is?

 

says to adjust the Wifi settings... well imppossible if the screen won't swipe - I can't reset manually cause I don't have card reader.

 

frustrated to say the least - just wanted to take pictures with the waterproof camera like we did before with older gopro... basic... but this making the update and join wifi just does not work. 

GoPro
Posts: 3,505

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

 

Sorry to know that @juans66053,

 

Please try to contact our customer support team via phone or chat.

 

They might be able to assist. 

 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay 

Sightseer
Posts: 1

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

I have the same problem, GoPro 7 will not push past the initial screen to install the app on phone and follow the instructions.  Won't connect, can't force past this screen.  I have pressed the Shutter button, Mode button, held the Shutter button down for 8 seconds - nothing.  Not impressed.

GoPro Community Manager
Posts: 5,850

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

@superhero78661 - You can also update the camera's firmware by connecting the GoPro to your computer and updating using Quik for Desktop, or you can do a manual update. Instructions on how to do a manual update on the HERO7 White are at https://gopro.com/update/hero7-white.

Sightseer
Posts: 1

Re: Hero7 White - Stuck on "follow the instructions" screen during first setup

Yeah I have a similar issue. I have a brand new hero7 white and the screen won’t swipe so that I can turn on WiFi. The screen only stays on the initial instructions page and every time I turn off the camera and then it on it starts all over again with no swipe.