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Sightseer
Posts: 2

Hero7 White - Black Screen - Manual update hasn't worked.

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Brand new Hero 7 White, after 1 week of using turned 'black screen'. I've done the manual update as suggested on here however this still hasn't worked... What next????!


Accepted Solutions
GoPro
Posts: 26,227

Re: Hero7 White - Black Screen - Manual update hasn't worked.

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Hi @heroicblaz4635

 

Thanks for trying to troubleshoot the issue.

Let our Support Team check on this further.

They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Regards,

Ej

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All Replies
GoPro
Posts: 26,227

Re: Hero7 White - Black Screen - Manual update hasn't worked.

[ New ]

Hi @heroicblaz4635

 

Thanks for trying to troubleshoot the issue.

Let our Support Team check on this further.

They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Regards,

Ej