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Reply
Tourist
Posts: 9
Accepted Solution

Hero7 Silver 4k Video Recording Pixel Issues

VIDEO:

when i've been recording at my indoor turf facility i've noticed that when i move the gopro i can see on screen pixel issues where it distorts certain areas that then are shown on the downloaded video.

 

at times there's a lag between moving the camera and actual action being recorded

as well as phone app a few feet away from camera.

 

PHOTO:

took photos for the first time this past weekend and they came out not clear. i was at the least 15-20 ft away

 

also, what's the best video software to edit gorpo videos?

 

if i use QUIK it crashes, windows media player, quiktime, ms photo/editor stalls and just is terrible overall.

 

i have a ton of video i'm not able to edit for customers.

 

please help my fellow HEROs


Accepted Solutions
GoPro
Posts: 9,487

Re: Hero7 Silver 4k Video Recording Pixel Issues

 

Hi @lilpils

 

You can try uploading the videos to YouTube and have it unlisted for security. Then, you may share the link to your customers

Make sure that your upload settings is set to upload on full quality.

.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,487

Re: Hero7 Silver 4k Video Recording Pixel Issues

 

Hi @lilpils

 

What SD card are you using?

There is a recent update released for the HERO7 cameras.

Please have your camera updated and see if it makes a difference.

Make sure to back up all important files before proceeding.

 

Thanks!

Ej

Tourist
Posts: 9

Re: Hero7 Silver 4k Video Recording Pixel Issues

samsung evo select 32g, 64g n 128g

updated the new one yesterday

thanks, i'll let you know if something changes 

Explorer
Posts: 11,658

Re: Hero7 Silver 4k Video Recording Pixel Issues

As far as best editing software, DaVici Resolve is a free professional editor and considered the best for color grading.
Tourist
Posts: 9

Re: Hero7 Silver 4k Video Recording Pixel Issues

attached is an example of my Hero7 silver 4k recording. video is blurry, unstable, grainy, lighting is low even in a bright indoor soccer facility, when using app along with gopro there's a long lag between action and app where its 2-3 seconds behind, app also reflects pixel issues

 

this is the direct file upload to gopro plus

 

wtf

Highlighted
GoPro
Posts: 9,487

Re: Hero7 Silver 4k Video Recording Pixel Issues

 

Hi @lilpils

 

Thank you for sharing a sample video.

There was an update released for the HERO7 Silver. https://gopro.com/update/hero7-silver

Were you able to update your camera?

 

There are instances that the live view appears to be pixelated but when downloaded the file should be good.

 

Thanks!

Ej

Tourist
Posts: 9

Re: Hero7 Silver 4k Video Recording Pixel Issues

yep at 2.0


@aragon1006 wrote:

 

Hi @lilpils

 

Thank you for sharing a sample video.

There was an update released for the HERO7 Silver. https://gopro.com/update/hero7-silver

Were you able to update your camera?

 

There are instances that the live view appears to be pixelated but when downloaded the file should be good.

 

Thanks!

Ej


 

GoPro
Posts: 9,487

Re: Hero7 Silver 4k Video Recording Pixel Issues

 

Thanks! @lilpils

 

Please be advised that for GoPro Plus, videos and photos are stored at a max of 1080p and 12MP respectively regardless of the original resolution. Ex. if your original video was recorded in 4k or 2.7k, it will still be uploaded at 1080P.

 

Do you still have a copy of the clip on your SD card/computer?

 

Regards,

Ej