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Tourist
Posts: 3
Accepted Solution

Hero7 Grab Photo

Hi. I just downloaded the app and updated my Hero7 and whenever I try to Grab a Photo from a vid recording, it won't let me. It will just show the endless loop. I tried it on other vids and it's also not working.
Please help.
Thanks & Regards,
Nica

Accepted Solutions
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GoPro
Posts: 16,067

Re: Hero7 Grab Photo

Hello @toughbeach63514. We just tested it and we are able to grab a photo, after which we were given an option to save a copy of it on the phone, or in the app. Try clearing cache on your phone's app settings (clear cache only, not clear data), restart the app and try grabbing a photo again. Let us know how it works out. 

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GoPro
Posts: 16,067

Re: Hero7 Grab Photo

Hello @toughbeach63514. What OS is your phone running on? Are the videos already downloaded to the app? Or are you grabbing a photo while viewing media through the camera? We hope to hear back from you. 

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Tourist
Posts: 3

Re: Hero7 Grab Photo

I'm currently using an Android phone w/ the latest OS and yes, vids have been downloaded to the app.
I tried both ways- grabbing while camera is on and grabbing while camera is off.
Both are not working. It will still show the endless loop. Waited for several minutes too.
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Adventurer
Posts: 13,476

Re: Hero7 Grab Photo

camera is not on or connected all phone...

 

I  open the app.  I press the  Media Icon.  Pick a  Media I want that second Icon next to teh scissor I press it  I choose where I want to grab as it says on top Grab photo  I click the Blue NEXT  and choose one of hte three  save to photo album  I go che

 

 

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GoPro
Posts: 16,067

Re: Hero7 Grab Photo

Hello @toughbeach63514. We just tested it and we are able to grab a photo, after which we were given an option to save a copy of it on the phone, or in the app. Try clearing cache on your phone's app settings (clear cache only, not clear data), restart the app and try grabbing a photo again. Let us know how it works out.