Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-373348%22%20slang%3D%22en-US%22%3EHero7%20Grab%20Photo%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373348%22%20slang%3D%22en-US%22%3EHi.%20I%20just%20downloaded%20the%20app%20and%20updated%20my%20Hero7%20and%20whenever%20I%20try%20to%20Grab%20a%20Photo%20from%20a%20vid%20recording%2C%20it%20won't%20let%20me.%20It%20will%20just%20show%20the%20endless%20loop.%20I%20tried%20it%20on%20other%20vids%20and%20it's%20also%20not%20working.%3CBR%20%2F%3EPlease%20help.%3CBR%20%2F%3EThanks%20%26amp%3B%20Regards%2C%3CBR%20%2F%3ENica%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-373348%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-373352%22%20slang%3D%22en-US%22%3ERe%3A%20Hero7%20Grab%20Photo%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373352%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91964%22%20target%3D%22_blank%22%3E%40toughbeach63514%3C%2FA%3E.%20What%20OS%20is%20your%20phone%20running%20on%3F%20Are%20the%20videos%20already%20downloaded%20to%20the%20app%3F%20Or%20are%20you%20grabbing%20a%20photo%20while%20viewing%20media%20through%20the%20camera%3F%20We%20hope%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-373355%22%20slang%3D%22en-US%22%3ERe%3A%20Hero7%20Grab%20Photo%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373355%22%20slang%3D%22en-US%22%3EI'm%20currently%20using%20an%20Android%20phone%20w%2F%20the%20latest%20OS%20and%20yes%2C%20vids%20have%20been%20downloaded%20to%20the%20app.%3CBR%20%2F%3EI%20tried%20both%20ways-%20grabbing%20while%20camera%20is%20on%20and%20grabbing%20while%20camera%20is%20off.%3CBR%20%2F%3EBoth%20are%20not%20working.%20It%20will%20still%20show%20the%20endless%20loop.%20Waited%20for%20several%20minutes%20too.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-373414%22%20slang%3D%22en-US%22%3ERe%3A%20Hero7%20Grab%20Photo%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-373414%22%20slang%3D%22en-US%22%3E%3CP%3Ecamera%20is%20not%20on%20or%20connected%20all%20phone...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%26nbsp%3B%20open%20the%20app.%26nbsp%3B%20I%20press%20the%26nbsp%3B%20Media%20Icon.%26nbsp%3B%20Pick%20a%26nbsp%3B%20Media%20I%20want%20that%20second%20Icon%20next%20to%20teh%20scissor%20I%20press%20it%26nbsp%3B%20I%20choose%20where%20I%20want%20to%20grab%20as%20it%20says%20on%20top%20Grab%20photo%26nbsp%3B%20I%20click%20the%20Blue%20NEXT%26nbsp%3B%20and%20choose%20one%20of%20hte%20three%26nbsp%3B%20save%20to%20photo%20album%26nbsp%3B%20I%20go%20che%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374590%22%20slang%3D%22en-US%22%3ERe%3A%20Hero7%20Grab%20Photo%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374590%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91964%22%20target%3D%22_blank%22%3E%40toughbeach63514%3C%2FA%3E.%20We%20just%20tested%20it%20and%20we%20are%20able%20to%20grab%20a%20photo%2C%20after%20which%20we%20were%20given%20an%20option%20to%20save%20a%20copy%20of%20it%20on%20the%20phone%2C%20or%20in%20the%20app.%20Try%20clearing%20cache%20on%20your%20phone's%20app%20settings%20(clear%20cache%20only%2C%20not%20clear%20data)%2C%20restart%20the%20app%20and%20try%20grabbing%20a%20photo%20again.%20Let%20us%20know%20how%20it%20works%20out.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Hero7 Grab Photo

Hi. I just downloaded the app and updated my Hero7 and whenever I try to Grab a Photo from a vid recording, it won't let me. It will just show the endless loop. I tried it on other vids and it's also not working.
Please help.
Thanks & Regards,
Nica
GoPro
Posts: 8,158

Re: Hero7 Grab Photo

Hello @toughbeach63514. What OS is your phone running on? Are the videos already downloaded to the app? Or are you grabbing a photo while viewing media through the camera? We hope to hear back from you. 

Tourist
Posts: 3

Re: Hero7 Grab Photo

I'm currently using an Android phone w/ the latest OS and yes, vids have been downloaded to the app.
I tried both ways- grabbing while camera is on and grabbing while camera is off.
Both are not working. It will still show the endless loop. Waited for several minutes too.
Adventurer
Posts: 9,841

Re: Hero7 Grab Photo

camera is not on or connected all phone...

 

I  open the app.  I press the  Media Icon.  Pick a  Media I want that second Icon next to teh scissor I press it  I choose where I want to grab as it says on top Grab photo  I click the Blue NEXT  and choose one of hte three  save to photo album  I go che

 

 

GoPro
Posts: 8,158

Re: Hero7 Grab Photo

Hello @toughbeach63514. We just tested it and we are able to grab a photo, after which we were given an option to save a copy of it on the phone, or in the app. Try clearing cache on your phone's app settings (clear cache only, not clear data), restart the app and try grabbing a photo again. Let us know how it works out.