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Tourist
Posts: 2
Accepted Solution

Hero7 Black with Karma Grip

Tryed to hard reset the karma grip as the support tell me to do, still saying I need an update all though it is the lastest update on everything.

 

https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip


Accepted Solutions
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GoPro
Posts: 13,878

Re: Hero7 Black with Karma Grip

Hi @pmnelson11

 

Is the camera working fine on it's own?

Does the issue only happen  when the camera is on the Karma system?

 

Disassemble the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle). Reassemble everything.
Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)
Try performing a Hard Reset. https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip
Then, calibrate the grip. https://gopro.com/help/articles/how_to/Calibrating-the-Karma-Grip

 

If it's still the same, please reach out to our Support Team to follow up on your case.
https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,878

Re: Hero7 Black with Karma Grip

Hi @pmnelson11

 

Is the camera working fine on it's own?

Does the issue only happen  when the camera is on the Karma system?

 

Disassemble the Karma Stabilizer from the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle). Reassemble everything.
Ensure the Karma Stabilizer is up to date. (attach to Karma Grip and connect to Quik for Desktop. Keep in mind, this is only for the stabilizer and not the Grip Handle)
Try performing a Hard Reset. https://gopro.com/help/articles/how_to/How-to-hard-reset-the-Karma-Grip
Then, calibrate the grip. https://gopro.com/help/articles/how_to/Calibrating-the-Karma-Grip

 

If it's still the same, please reach out to our Support Team to follow up on your case.
https://gopro.com/help/ContactUs
 

 

Thanks!

Ej