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%3CLINGO-SUB%20id%3D%22lingo-sub-317698%22%20slang%3D%22en-US%22%3EHero7%20Black%20warranty%20claim%20from%20Sri%20Lanka%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-317698%22%20slang%3D%22en-US%22%3EI%20ordered%20GoproHero7%20at%20Pre%20release%20through%20an%20online%20retailer%20at%20USA%20named%20as%20clevertraining.com.%3CBR%20%2F%3EIt%20has%20a%20technical%20fault%20now%20with%20absent%20screen%20and%20not%20turning%20off.%3CBR%20%2F%3EHow%20can%20a%20start%20a%20case%20from%20sri%20lanka.%3CBR%20%2F%3EGoPro%20chat%20is%20fussy%20here%2C%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-317698%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 3

Hero7 Black warranty claim from Sri Lanka

I ordered GoproHero7 at Pre release through an online retailer at USA named as clevertraining.com.
It has a technical fault now with absent screen and not turning off.
How can a start a case from sri lanka.
GoPro chat is fussy here,
GoPro
Posts: 9,464

Re: Hero7 Black warranty claim from Sri Lanka

Hi @foggywater17147

 

Sorry for any troubles caused.

See if re-flashing the software will correct the issues. Please refer to this link.

Let us know how it goes.

 

When contacting our Support Team, try selecting US as the country.

 

Thanks!

Ej

 

Highlighted
Sightseer
Posts: 3

Re: Hero7 Black warranty claim from Sri Lanka

Will try to reflash and see,
And I will update the results.
Sightseer
Posts: 3

Re: Hero7 Black warranty claim from Sri Lanka

I tried connecting and reflashing,
Seems that it doesn't work.
How can I start a case without your chat option.
GoPro
Posts: 2,745

Re: Hero7 Black warranty claim from Sri Lanka

Hi @foggywater17147, you may reach out to our Chat Support team at https://gopro.com/help/ContactUs