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Tourist
Posts: 5

Hero7 Black heating issue

Hi everyone,

 

This is the 3rd time I've experienced this issue with my Hero7 Black.

 

After discovering that I can press the record button from OFF state, the camera would turn on, begin recording and when I'm done, press the record button, recording stops and the device turns off.

 

I'd continue doing this without any issues, however I have noticed that during these 3 random instances, the camera would heat up so hot. To remedy this, I would take the battery out and let it cool off. 

 

The first time it happened, I wasn't sure why it happened.

The second time it happened, I made the assumption that it may have been the way I was using the record button from an off state.

The third time it happened I noticed that I had never turned on the camera for ANY of my footage and it was all purely recording from an off state.

 

Does the camera have a "waiting to turn on" state when I first initiate this mode? As it seems to be waiting to be turned back on, when record button is pressed, thus continuing the use battery and heat up the device. BUT to heat it up this badly?

 

Any help on this matter would be great.

 

And yes, I could simply turn it on and off normally but that would defeat the purpose of this feature especially if wanting to capture something quickly.

Tourist
Posts: 5

Re: Hero7 Black heating issue

Having done some research, it's something to do with Quick Capture.
Adventurer
Posts: 8,928

Re: Hero7 Black heating issue

QC (quick Capture) was  introduced a few years back. this was to hand off the camera to some one who had no clue.  And all you had to do to the person was say Just press the top button and the camera wil ldo the rest, as long as you d onot move ....

 

QC has no Hybernation or standby.    the camera will be  in the OFF state. and wil ltake 7 seconds from  dead off to record. .   that is how I    understand it.

Tourist
Posts: 5

Re: Hero7 Black heating issue

Yep. I probably should've elaborated on my findings.

I wasn't sure what the feature was called as to what I was trying to describe what I was doing on my 2nd and 3rd tests. It was called QC.

And that is what I had been using all day on my 3rd test, just using QC and that's when I experienced the device heating up quite a lot!

I've just done a test, turning on the Gopro, letting the UI turn on fully. Turning it off, fully.

Once done, I hit the shutter/record button and it takes a bit of time to turn on and starts recording. Hit the shutter button again, it stops recording and turns off.
Hit the shutter button again and this time it powers up and starts recording much faster than the first.
So I am guessing that the gopro, is in some kind of low power state ready to turn on. But it doesn't seem to recognise after some time to go out of low power state mode to become completely dead off.

These are just my assumptions based on my observations and would like to see if this can be confirmed or that it's something completely different.

But the fact remains that my device heats up considerably hot and would like to figure this out.
Tourist
Posts: 5

Re: Hero7 Black heating issue

Any assistance on this please GOPRO?
Highlighted
Nomad
Posts: 81

Re: Hero7 Black heating issue

I just posted a new thread that may be related to your problem:

https://community.gopro.com/t5/Cameras/Fake-Shut-Down-when-filming-with-Quick-Capture-one-button/m-p...

 

Hopefully it can be solved in the upcoming firmware (early December).

Adventurer
Posts: 8,928

Re: Hero7 Black heating issue

thank you

 

   @  a moderator or admin to  get their attention.      thanks again for clearing up the issue.

 

I feel QC is a auto  thing needs to be made a lot quicker if asked.   if hte card is fast it would not hiccup as often.  but that is not the problem. I guess.

Tourist
Posts: 5

Re: Hero7 Black heating issue

I think my issue is the fake shutdown with QC. I've noticed this as I too have been using QC exclusively and this is where the heating issue arises for my GoPro.