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Sightseer
Posts: 1

Hero7 Black android gopro app wont connect

So I've tried connect my GoPro Hero 7 Black that I updated from the Dec 11, 2018 update. I changed the WiFi to the 2.4 Ghz and still no luck it will not connect to my phone. I've Uni-installed and Re-installed the GoPro App and also reset the Cameras WiFi settings. PLEASE HELP! 

GoPro
Posts: 9,012

Re: Hero7 Black android gopro app wont connect

 

Hi @redgorge10740

 

What phone are you using?

Were you able to forget the Bluetooth ID?

Have you tried pairing the camera with another phone? Does the same happen?

 

 

 

Thanks!

Ej

Sightseer
Posts: 1

Betreff: Hero7 Black android gopro app wont connect

I'm having same problem here.  I got a Hero7 black that was freezing on me to the point that I had to take the camera out the casing and remove the battery. I returned to store and got a new one, but this one does not connect to app on any of my devices. I change wifi setting, I check bluetooth setting and nothing. I factory reset camera and now I cant record 4k on hyper smooth because I need update.

GoPro
Posts: 7,578

Re: Betreff: Hero7 Black android gopro app wont connect

Hello @coolridge88577. There are troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that will help resolve the issue. Have a go at them and let us know how it goes.