12-16-2018 07:43 PM
So I've tried connect my GoPro Hero 7 Black that I updated from the Dec 11, 2018 update. I changed the WiFi to the 2.4 Ghz and still no luck it will not connect to my phone. I've Uni-installed and Re-installed the GoPro App and also reset the Cameras WiFi settings. PLEASE HELP!
02-16-2019 02:08 AM
I'm having same problem here. I got a Hero7 black that was freezing on me to the point that I had to take the camera out the casing and remove the battery. I returned to store and got a new one, but this one does not connect to app on any of my devices. I change wifi setting, I check bluetooth setting and nothing. I factory reset camera and now I cant record 4k on hyper smooth because I need update.
02-16-2019 02:17 AM
Hello @coolridge88577. There are troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that will help resolve the issue. Have a go at them and let us know how it goes.