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Sightseer
Posts: 1

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Has anyone figured out how to fix/recover the video if this happens?

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Hiker
Posts: 19

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

[ Edited ]

Is no one at GoPro responding to this issue. Have they admitted this is a generic fault.

It happens with my GoPro battery in. It happens with my GoPro battery out & pugged in to power via USB

It happens on Both of the SD cards (Samsung & ScanDisk) that they recommended.

Yesterday I got 18 mins before it froze (battery in).

Today this piece of S froze after 1 min 17 secs (Battery out.) I came home to 4 hours of exciting noises, but I could only imaging what was going on.

My Hero 3. What a great device. Shot 30,000 hours with a glitch

 

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Adventurer
Posts: 11,717

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Adminstrators  and Modorators are support for the website, more or less they can only answeer the simple issues at hand. got a card issue. they'll point a written article  out and suggest trying that.  They will not get into Depth of hte issue and why.  They will clearly  say they passed your issue along to a specialist that will get a answer for you.......  and that ends that.

 

And if the camera is at issue  they will simply refer you to  the Customer service again,  More or less  We all are dealing with a receptionist here, and that is all they are allowed to answer, that is their Job assignment to point and direct, nothing more.  We the Owners can cry the blues to Earths End, we are 50 posts in not a single fix

 

FISH

 

 

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Sightseer
Posts: 3

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

This is **bleep**ing infuriating.  I have been using GoPros since the Hero 3, and none of them have been doing this.  I purchased this Hero 7 Black last year, and when I went out west half of my footage was ruined.  I bought a new memory card, updated my firmware, and had the same **bleep** happen over new years.  4-6 clips in a row, the video freezes and the audio continues.


How the hell are they doing absolutely nothing about this?  

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Hiker
Posts: 22

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Hi, So many problems with gopro 7 black and gopro staff who don't assume anything in spite of evidence. I don't use this camera anymore and won't buy any Gopro in the future !!!

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Sightseer
Posts: 1

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

I have the same problem with my Hero 7 Black. Im using  128GB Micro SDXC 160Mb/S 4K Class 10 A2 V30

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Hiker
Posts: 85

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

I guess the DJI Osmo is a pretty good alternative.. 🤷‍♂️

At least it is a lot more reliable.

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Sightseer
Posts: 3

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Thanks, I will look into that.  **bleep** GoPro for not fixing or acknowledging this issue; I will be switching action cam companies and I will be telling all of my friends to do the same.