07-18-2019 01:25 PM
07-23-2019 07:17 PM
I'm on a major network TV show in the US, we had a bunch hero 4s for the last few years and recently upgraded them all to Hero 7s and the first use out of the box we had this freezing issue - camera shows it rolled for 1 hour - but clip is only 39 seconds. Did data recovery and found a bunch of other clips on the card, but none will play. This is a big problem. Firmware 1.71
07-23-2019 08:00 PM
08-03-2019 02:06 PM
I also got this issue. Sometimes the video freezes and audio continues recording. In contrast to some in this thread we're not exactly heavy users. We bought the Hero 7 Black to capture home videos. The camera was stationary when it happened. We were inside and the temperature was about 28 degrees celsius. Warm sure, but not what I would call extreme conditions. It happened once more way back when I tested recording in 4K, but then I figured that my old laptop just couldnt handle 4K video and deleted the footage.
Memory card: Included in box Sandisk Extreme 32 Gb
EV Comp: 0
White balance: Auto
ISO Min: 100
ISO Max: 1600
Raw audio: Off
08-05-2019 02:40 PM
Have you tested a recording without Protune on?
Were you able to try the steps mentioned above?
Other users also suggest turning AUTO LOW LIGHT off and landscape locked either UP/DOWN.
08-05-2019 10:49 PM
I don't know why GoPro still don't have an official response for this critical issue.
This issue is not acceptable. No one wants an unstable VLOG.
I have Go Pro 6&7. And both of them have the same problem. I feel so disappointed. I am planning to have a newer version of insta360 one X.
08-11-2019 10:38 PM
Hello @royalbluff82138. Have you been able to get in touch with our Support team regarding the freezing issue that you are observing? If none of the recommended solutions here work, the next path forward would be to engage our Support team for further troubleshooting/assistance. If you haven't reached out to them yet, please do. Their contact information is at https://gopro.com/help/ContactUs .
4 weeks ago
I've continued to experience the problems with freezing on my Hero7 that I kicked off this thread with even after warranty replacements, contacting support, resetting the camera, etc. Since I didn't have any new information to add beyond what's in all of my previous posts I haven't posted here in a while, but I have continued experiencing the same freezing issue quite often.
I'm making this post to report that the latest firmware update (v1.80) did NOT resolve the issue for me unfortunately.
I installed the firmware update using the manual process (copying the update folder to the SD card), did a factory reset on the camera and reformatted the SD card in the camera. On my first ride with the updated camera (using the battery that came with the camera) I experienced the same freezing issue I've been reporting about an hour into the recording. The weather was in the mid-70s F.