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Tourist
Posts: 2

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Mine does the exact same thing.. lots of footage lost to video freezing but audio continuing. 

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Tourist
Posts: 9

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

I own a Gopro Hero 7 black, what a piece of crap. It always freezes in the snow and I'm sad to see the freezing issues happen at ambient temperature too. I wish Gopro would recall this model once they fix this issue for good, if they ever do.
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Hiker
Posts: 25

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

[ Edited ]

@timmarshgoproThanks for the video, I'll try the same with my 7 black this week and see how it goes. My frozen video/audio continues (FV/AC) were all on my snowboard (as in, the camera mounted to the board), and on fairly energetic runs, so maybe you're onto something with the accellerometer and/or auto low light?

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Sightseer
Posts: 2

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

So has anyone had a fix by using the manual update from Gopro??
My camera only seems to freeze under a certain temperature
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Sightseer
Posts: 2

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

 
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Tourist
Posts: 5

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

[ Edited ]

Hello!
This product should be withdrawn from the market and the indemnified owners.
I see that GOPRO support does not say anything. It is also a great scam and frustration, because the product is not cheap!

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Hiker
Posts: 25

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

@aragon1006  As an admin do you know how we can request an update from GoPro, such as a bug issue # or if this isn't considered a GoPro issue (i.e. that they see it as an update / SD card issue). 

My 7 was a gift and the person who gave me it is kind of embarressed about these issues and wants to request a refund is all, as I sold my 5 afterwards too.

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Hiker
Posts: 76

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

So do you think turning off auto orientation might me a workaround?