02-19-2019 04:54 AM
well, then I would suggest GoPro warns its skiers/boarders clients that unless they're the kind of persons interested in shooting their riding exploits in parks on spring snow, they should put aside the idea of buying a hero 7.
not too hot, not too cold, now not too deep (with stock cameras now being sold without diving case) : not so an action cam anymore ?
we have a legal 2-year warranty in France, I will thus wait before trying to get a replacement camera.
as many contributors already said on this thread : the least we expect from the company is that (1) they acknowledge this is a real issue, occurring repeatedly in certain conditions, and causing real concern for the users, and (2) that they work actively on fixing the issue through a firmware release - that would at least improve the "error management", if no fixing the ground cause
02-19-2019 08:07 AM
Ruined two days of my ski trip. Won’t recommend this to anyone.
02-19-2019 09:20 PM
The GoPro Community Manager jefft, GoPro Admin mariustanya and graytree76514 are ignoring this thread. Don't let this thread down until they have a solution.
02-20-2019 03:56 AM
It was just a coupl days ago that @mariustanya wrote,
"Hello Everyone. Sorry to hear about the trouble you are experiencing with your cameras. We would like to make sure that your cameras are working smoothly so if you have already gone through recommended troubleshooting steps for camera freezing (like the ones detailed here) and you still observe the same problem, let our Support team help. This way, cases can be created and reported directly to the team in charge. Although we had this issue reported already, it would be a great help to gather more information directly from you. Our Support team's contact information is at https://gopro.com/help/ContactUs . Let us know how it works out. "
Have you followed the advice given?
02-20-2019 08:16 AM
j'ai contacté malgré ces nombreux message le service gopro...j'ai remis un fichier defectueux,facture et N° de serie...j'attend la suite...probablement un echange standard....a suivre
02-23-2019 07:53 AM