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Tourist
Posts: 9

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Anyone from GoPro here?

 

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Tourist
Posts: 3

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Just adding my "me too" comment here.

 

* Samsung 128EVO+

* Firmware 01.70

* 2.7K | 60

 

Third time using same settings whilst flying, previous two occasions without problems.

Today, recorded over an hour of footage, and lost most of it.

 

At 3:27 in the first file the image freezes, audio continues as normal for the remaining 13GB+ of files, the same image displays continuously. Never even made it into the air... Really gutted, as I did some power off emergency practice and was looking forward to analysing the footage :(

 

My old GoPro Hero4 - recording out of the side window, recorded everything just fine - around an hour of perfect footage before the battery died.

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Explorer
Posts: 12,962

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Evo + or Evo Plus? They are not the same. The (+) is not a good card for your camera.
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Tourist
Posts: 3

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Consider me enlightened. It's an Evo+ and it wasn't cheap, so I feel a bit conned. Of course I read "Evo Plus" on the compatability list whilst I was in the shop, and chose this card on that basis (There were no EvoPlus cards there so how was I to know the "+" wasn't just shorthand?!). Which genius at Samsung thought they could name one card "Evo+" and its successor "EVO Plus". <sigh>

Well, I guess I'll go back to my old 64GB card for the time being (SanDisk Extreme (UHS 3 / V30) A1) and put an order in for another 128GB card from the list.

 

It still worries me that the GoPro can't deal with this though - I mean, I turn my head every so often to check it's still recording, so it would be better if it just stopped, rather than recording a still image with audio, and blinking happily away. Also I recorded over an hour under the same conditions, with the same card (but previous Firmware version) recently, so the inconsistency leads to a lack of trust.

 

Either way, thanks for your reply, appreciated!

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Tourist
Posts: 4

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

[ Edited ]

I have the exact same problem. Noticed it today that all of my snowboard files from the last 2 days are broken. 

When stopping the recording, the camera just freezes and after this the material is broken. 

 

Fix this ASAP with prio 1 please. This is just annoying....

 

Im on 1.7 and use the standard sd card ....

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Hiker
Posts: 16

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Is there anyone from GoPro can provide an update here? At least "we know there's a problem here and we're looking into it?"

 

Even with learning to check that the video is still working throughout my ride, I still ended up with the frozen video issue twice on a bike ride this morning and lost some footage I can never get back.  It seems it's more rare to have a bike ride where the issue doesn't happen than where it does.

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Sightseer
Posts: 1

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

I am having the same issue. I got my GoPro in December and this has happened numerous times now. I have lost what would have been a lot of cool footage. :(

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GoPro
Posts: 6,097

Re: Hero7 Black Freezes, video file shows frozen image but audio continues recording

Hi @marymargar842,

 

May I know if you already tried troubleshooting steps posted on this thread?

If you already did and issue still persist please contact our customer support team via phone or chat.

 

https://gopro.com/help/ContactUs

 

Regards,

Jay