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Sightseer
Posts: 4

Hero7 Black Extremely Hot

I got Hero7 Black a few weeks ago, and when it's charging or gets an update (which has just happened), it gets so very hot. I've read a previous forum post where they said to format the SD card (done) and do a manual update (done). Any ideas? My SD card is SanDisk Extreme which is the same as the give away with GoPro's here.

Is this normal?!? For the money these cost I don't want a faulty one! Thanks all.
GoPro
Posts: 7,793

Re: Hero7 Black Extremely Hot

 

Hi @orangetadders

 

Just to clarify, it only gets extremely hot when plugged in and when the update was done?

How about when the camera is on stand by mode or recording?

 

For reference: Recommended Chargers

 

Thanks!

Ej

Sightseer
Posts: 4

Re: Hero7 Black Extremely Hot

Hey Eh,

Yes, when plugged in and when the update was done. It seems to be ok when used normally, but I've not used it very much due to the heat when I charged it and then did the update. Want to know if this is expected behaviour before I really start to use it incase it is faulty and needs to be returned.

Thanks!
Sightseer
Posts: 4

Re: Hero7 Black Extremely Hot

Sorry, Ej! My phone autocorrected your name 😕
Sightseer
Posts: 3

Re: Hero7 Black Extremely Hot

I think you are right. It only gets hot when plugged in but in Standby it works fine without any heating issue.

GoPro
Posts: 7,793

Re: Hero7 Black Extremely Hot

 

Hello @orangetadders @bluestorm63641

 

How are you charging the camera? Is it via wall charger or through a computer?

It is normal for the camera to get warm when plugged in/in use but not to the point that you can no longer touch it.

 

 

Thanks!

Ej

 

 

Sightseer
Posts: 4

Re: Hero7 Black Extremely Hot

Hey Ej,

Charging via a plug socket not via a computer.

It's not so hot that I can't touch it, but it is hotter than I would expect a gadget to get. The lense especially.

Thanks,
Sarah
GoPro
Posts: 7,793

Re: Hero7 Black Extremely Hot

 

Hi @orangetadders

 

Try recording without the battery.

Take the battery out then plug the camera to a wall charger.

See if the camera will behave the same.

 

Thanks!

Ej