07-18-2018 04:40 PM
I did everything, update manually, reset... and it still turning on itself. Since the battery is small and I need to keep it in the gimbal, this is a very bad issue. How can gopro can not do anything about this?
And since the GoPro rep I just chatted with said they're blocked from Vimeo, here's the same video on YouTube:
This illustrates the main problem pretty well.
Another detail: My camera also sporadically/spontaneously activates its screen lock, when I'm not even touching the camera. May or may not be related.
And FWIW, the GoPro rep I chatted with had clearly not encountered this issue before. She ended up suggesting that I return the camera for a replacement, though I'm not at all convinced it's a hardware issue at all. If you ask me, this REALLY needs to percolate up to the developers for a real solution.
07-19-2018 11:53 AM
07-19-2018 03:16 PM
I was just off with GoPro. Essentially, they have released a beta version of the software. My service rep said that eventually they will issue an update, but no ETA. This is my second Hero 6 with the exact same problem. He said some of the cameras do not have the problem. I asked them why the camera cannot be tested before they get sent out. He said they don't do that....WTH???
This is the first GoPro product I have owned and I can tell you it will be the last. To go through this twice and for support to tell me to 'just turn off the wifi' on the camera to solve the problem. Shocking that GoPro does not test the cameras before they release.
07-21-2018 01:50 PM
Same issue, after 2 returned hero 6 cameras and lots of failed overseas customer service I realized it is my Samsung Galaxy somehow allowing the camera to turn on. When I went to preferences and turned off Wireless Connections the camera stayed off, i also trouble shooted it by turning on wireless connections and turning off bluetooth that also corrected the issue. So after all that it is the bluetooth connection turning the camera back on. Until they correct the issue with andriods bluetooth I will be keeping wireless connection off unless it is to auto update to the plus cloud. Hope this helps.