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Backpacker
Posts: 780

Re: Hero6 turns itself on, won't stay off.

hi,

 

try to turn off WiFi on camera.

 

with Wifi on, at least from mobile you can turn the camera on.

 

so Wifi/bluetooth channels remain on when Wifi is on.

 

 

I'll put a video soon, I'm in a meeting now.

 

robert

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Backpacker
Posts: 780

Re: Hero6 turns itself on, won't stay off.

[ Edited ]

 

https://youtu.be/sLdigd3AR5U

 

 

in the video you will see:

- wifi connection on on camera

- from GoPro app you can Power off/on the camera

- even after you quit the GoPro app on the mobile, when you enter the GoPro app again, the camera will Power on.

 

all above are fine and normal.

 

what I wanted to stress is, with camera Wifi on, there is a Wifi (combined with bluetooth) channel that remain open.

 

and this channel is let's say prone to "power on" 

 

taken into account that WiFi on drains the camera battery, my sugest is to Wifi turned off. 

 

thank you,

robert

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Sightseer
Posts: 1

Re: Hero6 turns itself on, won't stay off.

it works,  turning wifi off obviously solve this problem. 

Thank you Robert. 

Highlighted
Tourist
Posts: 5

Re: Hero6 turns itself on, won't stay off.

Hi

 

I am having the same issue with my Hero6. I will try to turn off the wifi and let you know the result. Please inform the developers so that the proble will be fixed in the next firmware version.

 

thanks

Werner

 

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GoPro
Posts: 10,107

Re: Hero6 turns itself on, won't stay off.

Thank you for reaching out, @redhero11201. We will wait for an update from your then. We will let the team know about this. You can also submit a feedback - comment, recommendation - here. Best regards!

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Sightseer
Posts: 1

Re: Hero6 turns itself on, won't stay off.

Hero6 can's switch off. I installed the latest update; I reset to factory settings. But holding the Power off button doesn't work. Removing battery is only option, but as soon as I put battery back, the Hero6 switches on again.

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GoPro
Posts: 12,898

Re: Hero6 turns itself on, won't stay off.

 

Hi @sweetsand37507

 

Thank you for your efforts in completing the troubleshooting steps. As the camera is still behaving differently it's best to refer to our Support Team for further assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

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Sightseer
Posts: 1

Re: Hero6 turns itself on, won't stay off.

Thank you Aragon1006. This fixed the issue I had.