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Tourist
Posts: 2

Hero6 black all red light permanetly on but no work

hi,

 

I used my go pro for underwater for 3 day without problem,

 

The last day before i was out of water, i was recording when i saw some kind of glitch ( the front screen words were unable to read)

 

i try to power on and off but still was stuck on that glitch. I got out of water and remove the battery. I reinsert it in but no work.

 

Now, the camera has stuck all red lights on but no screen comes, with battery or plug in to the power still all 3 red lights are on.

 

i try to hard reset, update software manually, format the sd card, use spare battery but no result. 

 

1- back light is always on

2- front light is flickering

3- bottom light is always on

Adventurer
Posts: 8,953

Re: Hero6 black all red light permanetly on but no work

By any chance did water get into the camera?

Tourist
Posts: 2

Re: Hero6 black all red light permanetly on but no work

[ Edited ]

i am not sure if water gets in the camera, it is possible.
i was in water for 2 hour then it kind of glitched.

i also put in rice for 24 hour if it kind of work against water in.

Adventurer
Posts: 8,953

Re: Hero6 black all red light permanetly on but no work

Thank you.    the  few things you can try are. to remove the battery, press the shutter and on for a 30 second count and reinsert, and  check to seeif the   problem is happening again.    And hte last thing you can do is    manually updat he firmware, if those two things do nort help then today is a Saturday and tomoorow SUnday chat wit ha gopro rep, they'll determine if it is  a issue and resolve it.  Or call during Mon-fri  and all this can be dound online at the  gopro.com support page typig in contact us.  gopro really needs to make this a lot easier to locate  the contact us...