12-06-2017 12:00 PM
Just to close this out. I worked with Customer Support and they professional and promptly enabled me to return my device. I received a new one days later and tested in all modes. The camera works flawlessly! Note, this is on the original 1.5x firmware and new out of the box. I have not upgraded yet, and will not until I return from my next.
All is good and support was excellent. Thank you Jules from GoPro support!
12-06-2017 12:48 PM
Shocker. But please upgrade to the 1.61 firmware and you'll get a 10% crop instead of 5%. Didn't you buy cam based on it cropping 5%? Well, if you want to use it, it's 10% now, If it even records in Superviwe. Welcome to the GoPro experience. Feel free to contact their support/stonewalling center in an abandoned hangar located in Mumbai should you have further questions.
12-06-2017 12:54 PM
12-06-2017 01:37 PM
Good timing. As I was reading this thread and continuing to test my device ... i got the split screen error and a hang. Just updated to 1.60 and all is good again. Yea, I get the frustration. But at least my new device is much more stable than my off the shelf purchase. All modes tested successfullly, running 1.60 on a few different modes untilt the batteries run out... (vs. immediate freeze after hitting the record button in anything SuperView).
12-06-2017 02:07 PM
You got to have really low standards if you buy a product with yout taxed salary and thank your lucky star it didn't fail at the first press of the record-button used to trigger the only function for which you bought the product. Which is like the only thing it needs to NOT fail at. **bleep** that. This product is garbage. I'd love to test mine, but since I bought it in Sept/Oct and it'sd not winter here and it **bleep**ed up all my MTB-comptetition footage, I'll just have to let it devalue and try again next year when everyone else has a Hero 10.