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Reply
Tourist
Posts: 16

Re: Hero6 SuperView not working

Yes. I updated it manually about 20 times, with different cards.

 

--

Gunnar

Hiker
Posts: 7

Re: Hero6 SuperView not working

Hi all, 

 

Just to close this out.   I worked with Customer Support and they professional and promptly enabled me to return my device.   I received a new one days later and tested in all modes.    The camera works flawlessly!    Note, this is on the original 1.5x firmware and new out of the box.   I have not upgraded yet, and will not until I return from my next.

 

All is good and support was excellent.   Thank you Jules from GoPro support!

 

Best,

Brad S. 

Hiker
Posts: 94

Re: Hero6 SuperView not working

Shocker. But please upgrade to the 1.61 firmware and you'll get a 10% crop instead of 5%. Didn't you buy cam based on it cropping 5%? Well, if you want to use it, it's 10% now, If it even records in Superviwe. Welcome to the GoPro experience. Feel free to contact their support/stonewalling center in an abandoned hangar located in Mumbai should you have further questions.

Hiker
Posts: 94

Re: Hero6 SuperView not working

Gettiing a new device with new hardware is hardly complicated. It's what those outsourced drones in Mumbai can do -- PS: Jules is probably not a guy. Doesn't help, though, when the software is at fault.
Hiker
Posts: 7

Re: Hero6 SuperView not working

Good timing.   As I was reading this thread and continuing to test my device ... i got the split screen error and a hang.    Just updated to 1.60 and all is good again.    Yea, I get the frustration.   But at least my new device is much more stable than my off the shelf purchase.   All modes tested successfullly, running 1.60 on a few different modes untilt the batteries run out...   (vs. immediate freeze after hitting the record button in anything SuperView).   

Highlighted
Hiker
Posts: 94

Re: Hero6 SuperView not working

You got to have really low standards if you buy a product with yout taxed salary and thank your lucky star it didn't fail at the first press of the record-button used to trigger the only function for which you bought the product. Which is like the only thing it needs to NOT fail at. **bleep** that. This product is garbage. I'd love to test mine, but since I bought it in Sept/Oct and it'sd not winter here and it **bleep**ed up all my MTB-comptetition footage, I'll just have to let it devalue and try again next year when everyone else has a Hero 10.