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Hiker
Posts: 7

Hero6 SuperView not working

 

Hi, I purchased last week and updated to Firmware 1.60 this evening.    Nothing in SuperView mode is working, everytime I start the camera in any of the modes below marked "fail", the camera freezes.   When Field of View (FOV) is wide format it fails in a few modes, when FOV is SuperView it fails in all modes.    

 

I had a similar issue with my Hero4 and went through numerous cards.    After 3 replaced cameras, it finally worked well.   GoPro support, please advise if I should return my camera for replacement, or if this can infact be updated with future releases of FirmWare updates.

 

The table below highlights what is working and failing.

 

Version 1.60 - SanDisk Extreme Pro - U3/XCII 32GBFPS
ResFOVFOVPT 240120603024
4kw on--ok (H)okok
4k son---failfail
2.7kw on-ok (H)okokok
2.7k son--failfailfail
2.7k 4:3w on--failfailfail
2.7k 4:3 son-----
1440w on--failokfail
1440 son-----
1080w onok (H)okokokok
1080 son-okfailfailfail
720w on--ok--
GoPro
Posts: 3,924

Re: Hero6 SuperView not working

Hi @a3000000,

 

I would recommend running though the steps in this article to see if we can get that camera up and running:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

If you still experience some issues after that with the camera get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Hiker
Posts: 7

Re: Hero6 SuperView not working

Hi Ryan,

 

Thank you for the reply.  These are all very basic steps and I have performed them multiple times.    This evening I purchased a new microSDCX SanDisk Extreme, U3 & v30 rated.    I even tested it for i/o transfer rates and was getting 83 MB/s read and 67 Mb/s write speeds.   This is the fastest card on the market and cost me another $55.00.

 

The camera still fails in all SuperView modes with the 1.60 update.    

 

I will call you tomorrow.   If we cannot resolve, this is coming back and I am going with the Garmin or Suunto GPS watch and will simply overlay GPS data on my Hereo4.    BTW, the Hero4 took over 12 months to get working and a few hundred in memory cards.    

 

Advice to development - the Hero6 is a remarkable machine.    However, if SuperView does not work, then simply don't enable the functionality.    Does anyone on the world have a working Hero6 with Superview?   

Tourist
Posts: 16

Re: Hero6 SuperView not working

Yes.  I have the exact same problem.  Tech support keeps saying that it is because the memory card is too slow.  But like you, I have the fastest cards on the market with 90mb/s write speeds.

 

--

Gunnar

Hiker
Posts: 7

Re: Hero6 SuperView not working

Gunnar, I was just about to go buy a top of the line SanDisk Extreme Pro with a published R/W speed of 100 MB/s.    What I have now is SanDisk Extreme which is coming it at around 67 MB/s.   I am curious what card you have (before I go buy another)?

 

While GoPro suggests mine is actually supported (https://gopro.com/help/articles/block/microSD-Card-Considerations) it does not work.

Tourist
Posts: 16

Re: Hero6 SuperView not working

I have tried all these:

 

Sandisk Extreme Pro V30 64GB 

Sandisk Extreme V30 64GB

Sandisk Extreme V30 32GB

Samsung Pro Plus 64GB 

Lexar Pro 633 32GB

 

None of them work.  Funny thing is, that if you do a full clean format on them, you can record one video in Superview.  after than any other time you press the button it freezes imediatly. 

 

Very strange.  Definietly a firmware issue. If it was the card or a hardware issure you should not be able to make it work for one time after doing a full format or installing a new card, then have it crash on the second recording try.

 

 

--

Gunnar

 

Hiker
Posts: 7

Re: Hero6 SuperView not working

[ Edited ]

That is an impressive list.    This card (SanDisk Extreme Pro XCii) will be my last and final purchase related to this cause.   I don't know if GoPro supports XCii, but the SadDisk Extreme Pro with XCii interface was the only card that solved similar challenges with the Hero4.   Here is a link for what I will try: 

https://www.sandisk.com/home/memory-cards/microsd-cards/extremepro-microsd-uhs-ii

 

GoPro Support - over to you.    Does SuperView work (or NOT)? 

Nomad
Posts: 572

Re: Hero6 SuperView not working

hi,

I did not encounter superview problems.

SanDisk Extreme V30 A1 128GB

 

just wondering if GoPro can take advantage of UHS-II....I think not.

 

I do not want to bother you, just asking...did you update the camera manually?

 

robert