Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-193748%22%20slang%3D%22en-US%22%3EHero6%20Lcd%20screen%20not%20turning%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-193748%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20purchased%20a%20hero6%20with%20lots%20of%20accessories%20and%20extra%20batteries%20and%20mounts%20at%20the%20begining%20of%20the%20month.%20I%20used%20it%20for%20one%20event%20and%20came%20home%20and%20tried%20to%20edit%20using%20quick.%20Horrible%20mistake.%20Nothing%20but%20issues%20and%20laggy%20playback.%20And%20the%20videos%20are%20black%20if%20you%20go%20to%20add%20the%20telemetry%20to%20it.%20And%20now%20today%20i%20was%20getting%20it%20ready%20for%20this%20weekends%20event%20and%20the%20screen%20will%20NOT%20turn%20on.%20I%20could%20control%20the%20camera%20with%20my%20phone%20and%20it%20would%20work.%20The%20lcd%20screen%20would%20just%20not%20turn%20on.%20I%20contacted%20support%20and%20they%20had%20me%20do%20a%20reset%2Fmanual%20update.%20Now%20i%20cant%20control%20the%20camera%20with%20my%20phone%20so%20its%20completly%20useless%20for%20this%20weekend....%20RMA%20is%20goning%20to%20take%20forever.%26nbsp%3B%20Anyone%20have%20fixes%20for%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-193748%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-193785%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Lcd%20screen%20not%20turning%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-193785%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20the%20LCD%20working%20now%20but%20you%20are%20just%20having%20difficulty%20connecting%20to%20the%20phone%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 8

Hero6 Lcd screen not turning on

I just purchased a hero6 with lots of accessories and extra batteries and mounts at the begining of the month. I used it for one event and came home and tried to edit using quick. Horrible mistake. Nothing but issues and laggy playback. And the videos are black if you go to add the telemetry to it. And now today i was getting it ready for this weekends event and the screen will NOT turn on. I could control the camera with my phone and it would work. The lcd screen would just not turn on. I contacted support and they had me do a reset/manual update. Now i cant control the camera with my phone so its completly useless for this weekend.... RMA is goning to take forever.  Anyone have fixes for this?

Explorer
Posts: 11,223

Re: Hero6 Lcd screen not turning on

Is the LCD working now but you are just having difficulty connecting to the phone?