Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-65603%22%20slang%3D%22en-US%22%3EHero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65603%22%20slang%3D%22en-US%22%3E%3CP%3EHero6%20Charging%3A%20Taking%20a%20long%20time%20for%20a%20full%20charge%3CBR%20%2F%3E%3CBR%20%2F%3EToday%20I%20have%20received%20the%20product%2C%20but%20the%20other%20on%20the%20charging%20problem%20too%2C%3CBR%20%2F%3EI%20received%20the%20product%20immediately%20after%20the%20product%20charge%20and%20related%20settings.%3CBR%20%2F%3EBut%20found%20that%20the%20charge%20has%20been%204%20hours%2C%20the%20battery%20is%20still%20in%202%25%20of%20the%20situation%2C%20while%20the%20battery%20is%20too%20low%2C%20failed%20to%20update%20the%20equipment%20for%20the%20FIRMWARE.%20Please%20help%20me%20solve%20the%20above%20problems.%3CBR%20%2F%3E%3CBR%20%2F%3EP.S.%20I%20have%20removed%20the%20packaging%20box.%20To%20return%20to%20the%20replacement%20product%20schedule%2C%20it%20may%20only%20be%20possible%20to%20return%20the%20component.%3CBR%20%2F%3E%3CBR%20%2F%3EProduct%20Info%3A%3CBR%20%2F%3EHero%206%20Black%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-65603%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65694%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65694%22%20slang%3D%22en-US%22%3EThe%20case%20charge%20problem%20has%20been%20resolve%20by%20myself.%3CBR%20%2F%3EI%20just%20buy%20a%20dual%20hero%20charger%20and%20put%202%20batteries%20(1%20hero%206)%20testing%20the%20charging%20.both%20result%20can%20charging%20now.%3CBR%20%2F%3E%3CBR%20%2F%3ETo%20be%20conclusion%20of%20the%20case%20%2C%20I%20think%20maybe%20the%20camera%20firmware%20version%20problem%2Cbecause%20my%20hero%206%20is%20v1.00.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20will%20try%20it%20after%20the%20full%20charging%20complete.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65714%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65714%22%20slang%3D%22en-US%22%3Ethe%20final%20result%20put%20the%20battery%20into%20hero6%20and%20connecting%20to%20the%20charger%20.%20its%20not%20work.%20same%20the%20case%20before%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65767%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65767%22%20slang%3D%22en-US%22%3EI%20am%20also%20the%20case.%3CBR%20%2F%3Ehero6%20can%20not%20be%20directly%20through%20the%20one%20machine%20type%20for%20charging%20action.%20I%20am%20still%20looking%20for%20a%20solution%2C%20but%20the%20temporary%20viable%20approach%20is%20to%20buy%20gopro%20hero%205%20external%20charger%20for%20pure%20battery%20crossover%2C%20this%20method%20can%20solve%20the%20battery%20shortage%20and%20can%20not%20update%20the%20firmware%20situation.%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20is%20estimated%20that%20gopro%20hero6%20should%20be%20integrated%20or%20need%20to%20supply%20a%20larger%20external%20socket%20to%20be%20able%20to%20fully%20charge%20the%20mixer%20battery.%20Generally%20in%20the%20past%205v%202A%20may%20not%20much.%20At%20least%205v%203A%20can%20be%20undetermined%3CBR%20%2F%3E%3CBR%20%2F%3EBecause%20the%20use%20of%20the%20hero%205%20dual%20battery%20charger.%20Pure%20trial%20with%205v2A%20charger%20can%20be%20successfully%20filled.%20But%20once%20the%20one%20machine%20will%20have%20a%20charging%20symbol%2C%20but%20can%20not%20continue%20to%20fully%20charged%20demand.%20Hope%20gopro%20can%20solve%20this%20problem.%20if%20not%20cover%20this%20main%20bug.%20it%20must%20crash%20the%20best%20sports%20camera%20sound%20effects.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65788%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65788%22%20slang%3D%22en-US%22%3E%3CP%3Ehi%2C%3CBR%20%2F%3Ecould%20be%20the%20firmware.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ealthough%20I%20use%20the%20dual%20cahrger%20to%20charge%20the%20batteries%2C%20I%20made%20a%20test%20today%2C%20version%20v01.51.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3ECharged%20the%20battery%20from%2095%25%20directly%20on%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eused%20a%20no%20name%204%20port%20USB%20charger%20capable%20to%20a%20max%206A.%20I%20do%20not%20think%20one%20port%20can%20more%20than%201.5A.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eat%2095%25%20the%20battery%20icon%20turned%20green%20and%20with%20a%20charging%20sign%20inside.%3C%2FP%3E%3CP%3EI%20turned%20the%20camera%20off.%3C%2FP%3E%3CP%3ELed%20on%2C%20steady.%3C%2FP%3E%3CP%3EI%20checked%20the%20camera%20after%20a%20while%2C%20turn%20the%20camera%20on.%20(see%20the%20picture).%3C%2FP%3E%3CP%3E97%25%20and%20battery%20icon%20green.%3C%2FP%3E%3CP%3EI%20turned%20the%20camera%20off.%3C%2FP%3E%3CP%3ELed%20on.%3C%2FP%3E%3CP%3Ewhen%20the%20Led%20turned%20off%2C%20I%20checked%20the%20camera.%3C%2FP%3E%3CP%3E100%25%2C%20white%20icon%20with%20that%20charging%20sign....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20seems%20that%20it%20charges.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'll%20make%20now%20a%20test%20from%2015%25.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eit%20is%20important%20to%20me%20also%20as%20I%20use%20karma%20grip%20that%20in%20theory%20charge%20the%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'll%20keep%20you%20posted....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Erobert%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65792%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65792%22%20slang%3D%22en-US%22%3E%3CP%3Ein%20v01.51%20gopro%20hero6%20charges%20directly%20connected.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ebut!%3C%2FP%3E%3CP%3Ethe%20colour%20of%20the%20battery%20icon%20is%20either%20white%20or%20green.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eat%20the%20office%204%20port%20charger%20-%20green%20icon%3C%2FP%3E%3CP%3Eat%20home%206%20port%20charger%20-%20white%20icon%3C%2FP%3E%3CP%3Egopro%20charger%20USB-C%20-%20green%20icon%3C%2FP%3E%3CP%3Egopro%20charger%20USB-A%20-%20white%20icon%3C%2FP%3E%3CP%3ESamsung%20fast%20charger%20-%20white%20icon%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eat%20100%25%20battery%20icon%20became%20white%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65805%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65805%22%20slang%3D%22en-US%22%3E%3CP%3Eupdate%20attachment%2C%20I%20made%20the%20collage%20using%20wrong%20pictures%20(%20mixing%20hero5%20and%206.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eputting%20on%20short%3A%3C%2FP%3E%3CP%3E-%20on%201.5A%20chargers%20straight%20without%20charging%20control%2C%20the%20battery%20charging%20icon%20is%20green%3C%2FP%3E%3CP%3E-%20on%20Gopro%20supercharger%20is%20green%20on%20USB-C%203A%3C%2FP%3E%3CP%3E-%20on%20Gopro%20supercharger%20port%20USB-A%2C%20Samsung%20fast%20charger%20and%20karma%20grip%20is%20white.%3C%2FP%3E%3CP%3E-%20at%20100%25%20became%20white%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethank%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-80368%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-80368%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20some%20testing%20with%20a%20GoPro%20HERO6%20Black%20on%20firmware%201.51%20and%201.60%2C%20using%20the%20USB%2FUSB-C%20cable%20that%20came%20with%20the%20GoPro%20and%209%20different%20USB%20ports%20outputting%20between%201%20and%203%20amps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2.4%20A%20%3D%20green%3C%2FP%3E%3CP%3E2.1%20A%20and%20lower%20%3D%20white%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EExceptions%3A%3C%2FP%3E%3CUL%3E%3CLI%3EQuickCharge%203.0%20(1.5%20to%203.0%20A)%20%3D%20white%3C%2FLI%3E%3CLI%3EFully%20charged%20%3D%20white%3C%2FLI%3E%3CLI%3EPower%20off%26nbsp%3Bwhilst%20charging%20then%20power%20on%20again%20%3D%20white%20(need%20to%20disconnect%20charger%20then%20reconnect%20to%20get%20green)%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20the%201.51%20firmware%2C%20the%20GoPro%20was%20extremely%20slow%20to%20charge%20on%20some%20ports%20and%20there%20was%20no%20obvious%20correlation%20with%20the%20output%20of%20the%20chargers.%20Possible%20firmware%20issue%20fixed%20by%201.60.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%26nbsp%3Bboth%20firmwares%2C%20the%20battery%20that%20came%20with%20the%20GoPro%26nbsp%3Bwill%20never%20become%20fully%20charged%20-%20it%20reaches%2098%25%20whilst%20continuing%20to%20%22charge%22.%20No%20issues%20with%20a%20different%20battery.%20Battery%20fault%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-81583%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-81583%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20heard%20the%20reports%20that%20the%20battery%20indicator%20isn't%20getting%20to%20100%25%20for%20some%20users.%20We've%20flagged%20that%20to%20the%20team%2C%20but%20we%20don't%20have%20any%20updates%20yet.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-82573%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-82573%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20that%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3E%2C%20I%20just%20got%20my%20Hero%206%20yesterday%20and%20updated%20it%20to%201.60%20and%20indeed%20it%20never%20reaches%20100%25.%20Most%20I%20got%20it%20to%20was%2098%25%20so%20far.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EIf%20I'm%20charging%20it%20while%20it's%20on%20the%20percentage%20never%20gets%20above%2098%25%20and%20the%20lighting%20inside%20the%20battery%20icon%20never%20disappears%3C%2FLI%3E%3CLI%3EIf%20I'm%20charging%20it%20while%20it's%20off%2C%20the%20red%20LEDs%20never%20go%20out%20even%20after%204h%20of%20charging%20(and%20when%20I%20turn%20the%20GoPro%20on%20at%20this%20point%2C%20battery%20%25%20is%20showing%2098%25)%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-82589%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-82589%22%20slang%3D%22en-US%22%3EJust%20as%20I%20finished%20writing%20this%2C%20the%20camera%20slowly%20reached%2099%25%20and%20then%20100%25%20(green%20charging%20icon)%20to%20finally%20reach%20a%20white%20icon.%20LEDs%20are%20off%20after%20powering%20the%20device%20off%20while%20still%20plugged%20in.%20Maybe%20it%20just%20had%20to%20re-calibrate%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-82728%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-82728%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20issue%20as%20de-es.%20I've%20already%20exchanged%20one%20gopro%20and%20I'm%20on%20my%20second%20one.%20Firmware%20v1.60%20and%20both%20cameras%20will%20only%20charge%20to%2097-98%20percent%2C%20one%20time%20i%20saw%2099%20but%20havent%20been%20able%20to%20reproduce%20it.%20I'm%20just%20trying%20to%20find%20out%20if%20something%20is%20wrong%20with%20the%20unit%20as%20I%20purchased%20this%20for%20a%207-day%20cruise%20in%20a%20few%20weeks%20and%20I'm%20trying%20to%20get%20acquainted%20with%20the%20device%20and%20make%20sure%20that%20Its%20not%20defective.%20any%20threads%20i've%20seen%20about%20this%20issue%20seem%20to%20fizzle%20out%20so%20if%20someone%20can%20please%20offer%20some%20advice%20or%20at%20least%20point%20me%20in%20the%20right%20direction%20it%20would%20be%20much%20appreciated.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85972%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85972%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20Gopro%20Service%2C%20the%20problem%20is%20NOT%20solved.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20remove%20the%20green%20hook%20again.%20Or%20is%20this%20your%20way%20of%20covering%20up%20technical%20inadequacies%3F%20I%20have%20already%20bought%20and%20returned%20several%20Gopro%20Hero%206.%20I%20have%20made%20several%20updates%2C%20even%20manual%20updates%2C%20even%20with%20candlelight%20and%20prayer!%20but%20nothing%20helped.%20All%20of%20my%206%20rechargeable%20batteries%20only%20sometimes%20charge%20up%20to%20100%20percent.%20Mostly%20the%20charging%20process%20ends%20at%2098%20or%2099%20percent.%20GoPro%2C%20you%20wrote%20that%20the%20team%20was%20informed.%20What%20is%20the%20opinion%20of%20the%20team%3F%20Let%20us%20know.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20of%20you%20drive%20an%20electric%20car%20that%20never%20stops%20charging%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86024%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86024%22%20slang%3D%22en-US%22%3EDo%20you%20have%20on%20the%20voice%20activation%20to%20turn%20the%20camera%20on%3FIs%20wireless%20connections%20on%3FIs%20cloud%20updating%20connected%3FIs%20Quik%20Story%20set%20to%20auto%20detect%20for%20new%20media%3FHave%20you%20tried%20charging%20with%20the%20SD%20card%20removed%3FI%20would%20try%20turning%20off%20all%20of%20these%20services%20and%20removing%20the%20card.%20If%20the%20camera%20charges%20fine%2C%20repeat%20the%20process%20but%20add%20back%20one%20thing.%20Keep%20doing%20this%20until%20you%20pinpoint%20the%20issue.My%20charging%20light%20wasn't%20turning%20off%20every%20time%20before%20the%20update%20but%20now%20is.%20Previously%2C%20when%20the%20camera%20got%20to%20about%2098%25%20I%20would%20unplug%20it%2C%20turn%20it%20off%20(I%20turned%20it%20on%20to%20check%20the%20battery%20level)%2C%20and%20then%20plug%20it%20back%20in.%20The%20camera%20would%20almost%20immediately%20hit%20100%25%20and%20the%20light%20would%20go%20out.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86137%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86137%22%20slang%3D%22en-US%22%3E%3CP%3EWell%2C%20taking%20it%20straight%20out%20of%20the%20packaging%20inserting%20the%20battery%20and%20charging%20before%20even%20turning%20it%20on%20doesnt%20work.%20Max%20charge%20after%203%20hours%20on%20a%202a%20charger%20was%2075%25.%20Insert%20SD%20card%2C%20test%20camera%20and%20then%20update%2C%20the%20problem%20gets%20worse.%20After%20and%20overnight%20charging%20it%20wont%20even%20turn%20on%20without%20removing%20the%20battery%20and%20SD%20card%20then%20reinserting%2C%20and%20showed%2023%25%2C%20screeen%20flashes%20white%20when%20turning%20on%20and%20in%20general%20is%20showing%20worse%20peformance%20than%20straight%20out%20of%20the%20box%20when%20charging.%26nbsp%3B%20Im%20very%20surprised%2C%20well%20not%20that%20surprised%2C%26nbsp%3B%20that%20Gopro%20would%20release%20a%20product%20that%20really%20has%20a%20lot%20of%20issue.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-86298%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-86298%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20also%20considered%20whether%20it%20is%20on%20Wi-Fi%2C%20SD%20card%2C%20etc%20..%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%20I%20tried%20it%20again%3A-%20All%20functions%20(WLAN%2C%20Cloud%2C%20GPS%2C%20...)%20deactivated-%20Battery%20discharged%20to%2090%25-%20Camera%20switched%20off%20and%20charged%3A%20At%20100%25%2C%20the%20LED%20was%20actually%20off!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20that%20again%3A-%20Battery%20discharged%20again%20to%2090%25-%20Camera%20switched%20off%20and%20charged%3A%20LED%20remains%20ON%26nbsp%3Bafter%20more%20than%203%20hours.-%20Camera%20switched%20on%3A%20Battery%20level%20at%2099%25-%20Camera%20turned%20off%3A%20LED%20stayed%20again%20on%20for%20over%20an%20hour-%20USB%20plug%20out%20and%20plugged%20in%20again%3A%20LED%20off%20and%20battery%20at%20100%25%20after%201-2%20minutes%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDear%20GoPro%20developers%2C%20what%20can%20that%20be%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-103872%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-103872%22%20slang%3D%22en-US%22%3EHey.%20Just%20unboxed%20my%20gopro%206.%20No%20matter%20how%20long%20i%20charge%20it%2C%20it%20does%20not%20fully%20charge.%20The%20other%20part%20of%20the%20problem%20is%20that%20it%20does%20not%20show%20the%20%25%20charged%2C%20instead%20it%20shows%20a%202%20prong%20icon%20with%20a%20circle%20around%20it.%20What%20does%20this%20mean%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-103944%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-103944%22%20slang%3D%22en-US%22%3EIs%20your%20camera%20on%20the%20latest%20firmware%20update%3F%20Using%20a%20computer%20and%20SD%20card%20adapter%20I%20suggest%20running%20a%20Manual%20update.%20I'm%20not%20sure%20what%20the%20two%20prong%20icon%20is%2C%20can%20you%20provide%20a%20photo%20of%20it%3F%20My%20assumption%20is%20it's%20related%20to%20the%20charging%20device%20you%20are%20using.%20Is%20your%20camera%20plugged%20into%20a%20standard%20phone%20wall%20charger%3F%20Don't%20use%20your%20computer%20USB%20to%20charge%20the%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-118297%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-118297%22%20slang%3D%22en-US%22%3EI'm%20having%20the%20exact%20same%20problems%20with%20my%20new%20hero%206%20at%20the%20moment.%20I'll%20leave%20it%20on%20charge%20all%20night%20and%20never%20see%20percentage%20go%20past%2098.I've%20manually%20updated%20to%201.60%20and%20am%20tired%20of%20looking%20at%20this%20red%20light%20that%20never%20goes%20off.%20Not%20really%20the%20best%20start%20seeing%20as%20this%20is%20my%20first%20gopro%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-119052%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-119052%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20battery%20can%20take%20a%20couple%20of%20cycles%20to%20get%20up%20to%20100%25.%20Use%20it%20a%20few%20times%20and%20charge%20it%20back%20up%20and%20you%20should%20be%20getting%20to%20100%25.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-131032%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-131032%22%20slang%3D%22en-US%22%3Eany%20updates%20on%20this%20issue%3F%2C%20or%20charge%20it%20a%20couple%20of%20times%20is%20basically%20the%20final%20answer%20to%20solve%20this%20issue%2C%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-131121%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-131121%22%20slang%3D%22en-US%22%3EI%20ended%20up%20having%20to%20get%20a%20new%20camera%20after%20a%20few%20other%20problems%20started%20to%20pile%20up%20(glitching%20and%20regular%20freezes).The%20new%20one%20charged%20straight%20to%20100%25%20the%20very%20first%20time%20I%20used%20it%20so%20I'm%20finally%20happy.%20Shouldn't%20have%20to%20settle%20for%20close%20enough%20is%20good%20enough%20with%20stuff%20this%20expensive.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-197347%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-197347%22%20slang%3D%22en-US%22%3EMy%20gopro%20has%20this%20issue%20where%20I%20need%20to%20keep%20plugging%20and%20unplugging%20the%20usb%20cable%20to%20the%20camera%20until%20I%20get%20a%20green%20charging%20indicator%20for%20it%20to%20charge%20fully.%20If%20the%20indicator%20is%20white%2C%20it%20would%20most%20likely%20not%20charge%20to%20100%25.%20Kind%20of%20fed%20up%20that%20something%20which%20costs%20600%20dollars%20be%20giving%20me%20this%20crap.%20Please%20if%20its%20a%20firmware%20problem%20get%20it%20bloody%20fixed.%20Its%20like%20playing%20jackpot%20to%20get%20the%20green%20indicator%20when%20I%20plug%20in%20the%20cable%20to%20charge%20the%20batteries.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198243%22%20slang%3D%22en-US%22%3ERe%3A%20Hero6%20Charging%20Problems%3A%20Taking%20a%20long%20time%20for%20a%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198243%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65149%22%20target%3D%22_blank%22%3E%40subs7ance%3C%2FA%3E%2C%26nbsp%3B%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20I%20think%20it%20would%20be%20best%20to%20contact%20GoPro%20Customer%20Support%20to%20have%20it%20checked.%26nbsp%3B%3CBR%20%2F%3E%20It%20looks%20like%20a%20hardware%20issue.%26nbsp%3B%3CBR%20%2F%3E%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EClick%20Here%20to%20Contact%20Support%20%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20Regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: Hero6 Charging Problems: Taking a long time for a charging

Hey. Just unboxed my gopro 6. No matter how long i charge it, it does not fully charge. The other part of the problem is that it does not show the % charged, instead it shows a 2 prong icon with a circle around it. What does this mean?
Explorer
Posts: 11,206

Re: Hero6 Charging Problems: Taking a long time for a charging

Is your camera on the latest firmware update? Using a computer and SD card adapter I suggest running a Manual update. I'm not sure what the two prong icon is, can you provide a photo of it? My assumption is it's related to the charging device you are using. Is your camera plugged into a standard phone wall charger? Don't use your computer USB to charge the camera.
Tourist
Posts: 5

Re: Hero6 Charging Problems: Taking a long time for a charging

I'm having the exact same problems with my new hero 6 at the moment. I'll leave it on charge all night and never see percentage go past 98.
I've manually updated to 1.60 and am tired of looking at this red light that never goes off. Not really the best start seeing as this is my first gopro
GoPro Community Manager
Posts: 5,853

Re: Hero6 Charging Problems: Taking a long time for a charging

The battery can take a couple of cycles to get up to 100%. Use it a few times and charge it back up and you should be getting to 100%.

Sightseer
Posts: 1

Re: Hero6 Charging Problems: Taking a long time for a charging

any updates on this issue?, or charge it a couple of times is basically the final answer to solve this issue,
Highlighted
Tourist
Posts: 5

Re: Hero6 Charging Problems: Taking a long time for a charging

I ended up having to get a new camera after a few other problems started to pile up (glitching and regular freezes).
The new one charged straight to 100% the very first time I used it so I'm finally happy. Shouldn't have to settle for close enough is good enough with stuff this expensive.
Sightseer
Posts: 1

Re: Hero6 Charging Problems: Taking a long time for a charging

My gopro has this issue where I need to keep plugging and unplugging the usb cable to the camera until I get a green charging indicator for it to charge fully. If the indicator is white, it would most likely not charge to 100%. Kind of fed up that something which costs 600 dollars be giving me this crap. Please if its a firmware problem get it bloody fixed. Its like playing jackpot to get the green indicator when I plug in the cable to charge the batteries.
GoPro
Posts: 3,505

Re: Hero6 Charging Problems: Taking a long time for a charging

 

Hi @subs7ance

I think it would be best to contact GoPro Customer Support to have it checked. 
It looks like a hardware issue. 
Click Here to Contact Support

 

Best Regards, 

-Jay