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Tourist
Posts: 4

Hero6 Black LCD dims after 1 minute recording??????????

Hero6 Black LCD dims after 1 minute recording while in super suit underwater housing making it nearly impossible to properly frame subjects. Screensaver is set to never, LCD brightness is set to 100% yet after 1 min it dims making it nearly useless (cannot touch screen underwater). Any fixes for this???? Same issue with my Hero5 Black.... Do GoPro staff even read these? Would appreciate a reply asap. 

Adventurer
Posts: 10,266

Re: Hero6 Black LCD dims after 1 minute recording??????????

Are you certain screen saver is on Never?    

 

Adventurer
Posts: 10,266

Re: Hero6 Black LCD dims after 1 minute recording??????????

GoPro  screen will turn off after a minuted, on screen saver it will Dim on Never but will not turn off.  GoPro has set up thescreen saver this way  to  adjust down some, they  think it's best and  should have offered two options in Never.  dimmable and non dimmable.  you  clearly said OFF  in Never correct?

GoPro
Posts: 8,324

Re: Hero6 Black LCD dims after 1 minute recording??????????

Hello @marinebio

 

This maybe an issue with the sensor, being affected by increasing water pressure as you go deeper into water, but we would like to gather more specific information so we can be certain. It is best to get in touch with our Support team for a more personalized support. You can call or chat with them here https://gopro.com/help/ContactUs .

 

Let us know how it works out. Other members who might have the same issue or concern will find it helpful. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Hero6 Black LCD dims after 1 minute recording??????????

[ Edited ]

Called you guys and talked to someone who said they'd open a support ticket and email me for more info so the experts can help out. The email never came.

 

Turns out, if you tap the Mode button while recording it will turn the lcd back up to full brightness without interrupting the recording much. You then have another 1 min until it dims again... rinse and repeat. Guess that will have to do for now.

GoPro, in your next firmware update you should add a setting that allows people to set when the lcd dims during recording. 1 min (default now), 3, 5, 10 mins, never - would be good imo. Also, chosing how much it dims would be useful too. What's it dim to now? 30%? 40%?

 

What's weird is that you have a screensaver function (actually a battery saver function) yet no mention of the screen dimming at 1 minute. Suggest a manual update as well.

GoPro
Posts: 8,324

Re: Hero6 Black LCD dims after 1 minute recording??????????

Hi @marinebio

 

Sorry to hear about what happened with Support. Were you given a case number, by any chance? 

Thank you for the feedback. This will be forwarded to the team. You can also send your feedback/recommendation to the team directly through https://gopro.com/feedback

 

Best regards, 
Marius

 

Tourist
Posts: 4

Re: Hero6 Black LCD dims after 1 minute recording??????????

She said it would be in the email....

Tourist
Posts: 3

Re: Hero6 Black LCD dims after 1 minute recording??????????

I agree - this is a real problem when filming.

It is not acceptable to have to press a button or tap the screen every minute just in order to see what I'm filming.

Please fix this by adding an option so that I control when the screen dims.

Thank you.