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Hiker
Posts: 32

Hero6 Black 5 GHz wi-fi not working

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If I set the camera to use 5 GHz, then the Gopro app can't find it. My phone won't list the camera's wi-fi, and not my computer either. 

 

If I set the camera to use 2.4 GHz, then the Gopro app will find it and connect just fine. My phone+computer will also list it. 

 

Obviously both my phone and computer has full 5 GHz wi-fi support. I use it all the time. 

 

Is this a known issue? Has anyone used 5 GHz wi-fi successfully with the Hero6? 

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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I have the 01.51 firmware. 

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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I have this issue too

Backpacker
Posts: 542

Re: Hero6 Black 5 GHz wi-fi not working

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Mistake I didn’t read the first post, ignore.

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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Same issue with my camera, Firmware 01.51
Hiker
Posts: 6

Re: Hero6 Black 5 GHz wi-fi not working

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I have this issue too. It's to do with the wifi channel. The GPH6B uses channel 161 of the 5ghz band. My phone, OnePlus 5, can't see it. Neither can my older LG Nexus 5, nor my kid's P10Lite.

 

My laptop and series 2 iPad can see channel 161 and can connect to the GPH6B on 5ghz.

 

OnePlus want me to send my phone back for repairs after flashing new firmware didn't solve it.

 

I have asked a chat support op for GoPro to log it but I get the feeling that they had no idea what I was talking about.

 

I'm just going to stick to the 2.4ghz setting for now and hope that GoPro either let you change the channel or set it to 100-108.

 

 

Tourist
Posts: 7

Re: Hero6 Black 5 GHz wi-fi not working

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I have same issue with LG G4 and Galaxy TAB 3. Hero 6, firmware 1.51.

Explorer
Posts: 13,046

Re: Hero6 Black 5 GHz wi-fi not working

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It's working on my Galaxy S7 (USA version).
Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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It doesn't work with Galaxy S6 or LG Nexus 5X. It also doesn't work with the Linksys WUSB6100M nic.

 

These are all 802.11a/b/g/n/ac 5 GHz devices.

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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It works great with my Note 8, but I'm not sure what channel/channels the GoPro is trying to use. I can look into it when I get home

and get back to you.

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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Hiker
Posts: 6

Re: Hero6 Black 5 GHz wi-fi not working

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Good link, but doesn't help me with my OnePlus 5. :(

 

I wonder if GoPro read these forums?

 

I'm wondering if it's a regional setting...?

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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Thanks but that's not the issue I'm having at all. My devices won't even list the Hero6 among wireless networks when it's set to 5 GHz, much less connect even briefly. I've already set my phone according to the link years ago when I got my Hero4 and first installed the app, and it works fine with the Hero4 and the Hero6 when they are set to 2.4 GHz. 

 

I need 5 GHz because: 

 

1. It was one of the things that made me pay for the Hero6. 

2. There is less interference on 5 GHz = faster/more reliable uploads. 

3. I really need all the transfer speed that I can get. 

 

I transfer about 2-4 clips on average, 30 seconds each and at full resolution, every day. When each transfer takes several minutes (and for some reason the Gopro app won't let me queue them, which means I have to sit around waiting and can't do much else for long periods of time), I'm sure you can see why the promised/advertised 2-3x faster transfer speeds of the Hero6 was a major part of the money I paid for the Hero6 to replace my Hero4. 

 

I haven't done careful tests yet, but I don't think I'm seeing the 2-3x faster transfer speeds on 2.4 GHz. I'm not sure, but I'll be doing direct comparisons this weekend. 

 

Which brings me to my last point of why I need 5 GHz: 

 

4. I paid for it. 

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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I tried it with an Iphone 6 and and and Iphone 5S at work today and they would both list the Hero6 among available wireless networks when it was set to 5 GHz. So it shouldn't be a regional thing. 

 

Unfortunately, those macintosh phones don't seem to want to share information on what channel the Hero6 is on. And I can't seem to find any apps that will help me with this. I tried like 10 different apps, so it seems Apple just won't let developers create such apps. 

 

On Android, just do a search for "wifi analyzer" or similar, there are tons. And they will tell you lots of details. 

Tourist
Posts: 7

Re: Hero6 Black 5 GHz wi-fi not working

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My Hero 6 try to connect on: ch.:161, 5805MHz / 20-eeeC / ac

 

It looks like mobile devices follow regional regulatory rules unlike Hero 6.
In EMEA, it looks like we only accept channels up to 140 (5700 MHz).

 

Some links:

https://en.wikipedia.org/wiki/Talk:List_of_WLAN_channels
http://www.cisco.com/c/en/us/td/docs/routers/access/3200/software/wireless/3200WirelessConfigGuide/R...

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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From what I can see channel 161 is limited to low power in Europe. Perhaps many Android phone makers have figured that this makes that channel useless for wifi, and thus removed it altogether. 

 

Why would Gopro randomly pick a channel that is only useful in the US? The information is available to anyone on wikipedia. 

 

Does this mean that each time I (or an American tourist) set my Gopro to 5 GHz (which it was set to by default from the factory), that it may be transmitting at illegal power levels on that frequency? And there's nothing I can do about it? 

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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I've done some preliminary testing of transfer speeds on 2.4 GHz. 30 second clips at high resolution to a Galaxy S6 Edge about 20 centimeters away.

 

Hero4: 2.17475 MB per second

Hero6: 3.43897 MB per second

 

That's only a 1.58131x improvement (compared to 2x-3x claimed). Is performance on 5 GHz closer to 2x-3x (4.4-6.5 MB per second)?

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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On my Note 8 it took 2 minutes 45 seconds to copy 1.14 GB using the GoPro app. Which i think works out too 7.0 - 7.4 MB a sec.

Screenshot_20171010-201601.jpg
Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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I contacted the Swedish Post and Telecom Authority about channel 161. It is indeed outside of the allocated wi-fi band in Europe. However there may be a loophole: low-power devices of 25 mW e.i.r.p. are allowed on this frequency. But this is significantly less than the 1 W e.i.r.p. allowed on the proper wi-fi band. That's a difference of 16 dB.

 

I found a utility for iOS that does show the channel number (and dBm): Apple's Airport Utility will do this if you enable it from a hidden menu.

 

Turns out my Hero6, bought at a major Swedish retailer in Sweden, is on 5 GHz channel 161.

 

But how much power is it actually putting out?

 

I put the Hero6 right next to a D-Link DIR-809 5 GHz wireless access point. I stepped some 6-7 meters away and restarted the Airport app. dBm ratings between the Hero6 and the D-Link were very similar.

 

I put the Hero6 right next to a Netgear CG3700EMR 5 GHz wireless access point. I stepped some 6-7 meters away and restarted the Airport app. dBm ratings between the Hero6 and the Netgear were very similar.

 

To be clear: the Hero6 does not transmit with 25 mW on channel 161. It transmits closer to 1000 mW.

 

This proves that the Hero6 is COMPLETELY ILLEGAL to use in any part of Europe (and Japan, Israel, Turkey, South Africa). This will likely cause interference to government, weather and military equipment/radars. It is not to be taken lightly. 

 

I should point out that my camera was actually set to transmit on this illegal frequency from the factory as bought in Europe. It was already set to 5 GHz as I received it, not 2.4 GHz. 

 

If GoPro would say "use 2.4 GHz" as some sort of solution to this, then they'll have to explain how I'm going to achieve the 2x-3x improved speeds. They didn't say this was only when in the US.

hero6 comparison.jpg
Explorer
Posts: 13,046

Re: Hero6 Black 5 GHz wi-fi not working

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Use 2.4 GHz 🤡
Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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bluejump5503: That is some astonishing investigation you have done!
I bought a Hero 6 from USA a couple of days ago via a friend that was there and came home yesterday.
I live i Sweden as well. And when I tried to connect to the camera via GoPro app it just didn't work. And then I tried to switch
Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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bluejump5503: That is some astonishing investigation you have done!
I bought a Hero 6 from USA a couple of days ago via a friend that was there and came home yesterday.
I live in Sweden as well. And when I tried to connect to the camera via GoPro app it just didn't work. After a while of testing and deleting the camera and reconnecting to it i switched to 2.4 GHz and voila... I was really shocked about that. 

 

The funny thing is that the camera and phone got connected when I had 5 GHz setting on the camera but then the app just "hängde sig"... unable to connect. 

But that is maybe because the camera connects via bluetooth at first?

Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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Oh... and I have a Nexus 6P phone.

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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I have the same problem. I am not able to connect my Nexus 5 with GoPro Hero 6 via 5 GHz band.
Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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I meant Nexus 7 sorry
Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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Seems the mods didn't like my post and deleted it so here it is again, and I will continue to post this so feel free to remove it as many times as you like, it won't just go away.

 

Just spoke with them on chat and they seemed completely clueless to the problem and passed it off as 'Some countries do not allow it', then how am I sitting here right now using 5Ghz wifi on my PC and phone? 

 

( 8m 18s ) Beatriz: My name is Beatriz. How can I help you?
( 9m 39s ) Visitor: Hi, I recently sent my GoPro Hero 6 back under warranty, partly because the 5Ghz wifi wasn't working at all. I've just got it back and it still doesn't work, having searched the forums it seems I'm not the only one and it is because the GoPro is broadcasting on an illegal wifi channel for any country outside of the USA - https://community.gopro.com/t5/Cameras/Hero6-Black-5-GHz-wi-fi-not-working/m-p/66789#M35948
( 9m 47s ) Beatriz: Hi
( 10m 9s ) Visitor: I would like to know when this will be fixed as it's currently a big broken feature 
( 12m 15s ) Beatriz: This feature is not available in some countries due to the countries law
( 12m 36s ) Beatriz: Some Countries, use 5Ghz for military reasons and restrict the usage
( 13m 25s ) Visitor: I'm not sure you're understanding the issue here. The issue isn't that it's using 5Ghz, it's because it's using the channel 161 on 5Ghz which is not supported by any country in Europe (I'm in the UK).
( 14m 9s ) Visitor: Please read the topic I linked, it explains the issue in full.
( 14m 30s ) Beatriz: I understand now
( 15m 2s ) Beatriz: Unfortunately some Countries do not allow it
( 15m 49s ) Visitor: Again, it has nothing to do with 'Some countries do not allow it'. It is because the GoPro is using a channel that isn't supported by the vast majority of the world. All it requires is a simple firmware update to change the channel depending on region.
( 16m 37s ) Beatriz: Like I am trying to explain Tim, some countries do not allow this for either military reasons or their own laws do not allow it
( 17m 4s ) Visitor: I'm using 5ghz on my phone and PC as we speak, the GoPro is broken nothing to do with my country of my Wifi
( 17m 56s ) Beatriz: There is no issue with the GoPro
( 18m 6s ) Visitor: Could you forward me to a manager or someone higher up? Not to be rude but I don't think you're quite understanding
( 18m 13s ) Beatriz: A manager is not going to be able to give you a different solution
( 18m 24s ) Visitor: I would like to try please
( 20m 33s ) Beatriz: one second please
( 25m 25s ) Beatriz: The manager will contact you tomorrow, by email
( 26m 3s ) Visitor: Ok, thank you, I will wait to hear from them. 

Also checked the law in the UK, to use anything above channel 140 you require a license! 

http://www.cablefree.net/wirelesstechnology/unlicensed-wireless-links/using-the-5ghz-band-in-the-uk/

 

I've no idea how GoPro have been allowed to even distribute this without meeting basic electrical device requirments, the GoPro 6 is currently illegal to use in the UK on 5Ghz at this time without a license. Very close to just requesting a full refund at this point, this company is falling apart. 

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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I tried with a nexus 7 tablet that supports 5 GHz and nothing to do. Gopro does not connect!
Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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Twisted89, Great post! 

To bad the CS agent was so not understanding and not helpful. Hope you have better luck with the manager. 

Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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Chased them up on the phone today, got told 'no manager is in today but one will contact you as soon as possible'. Highly doubt your call centre doesn't have a single manager in but ok, give you the benefit of the doubt. 

Will call again tomorrow if I don't hear anything back and force it as high as I can, starting to lose my patience with them. 

Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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Just got a reply in the form of an email, will be requesting a full refund as they've sold me what is essentially broken hardware in the UK.

 

Hi,

My name is Paul Domanski, as a member of the leadership team here at GoPro EMEA Support your case has been assigned to me for further clarification. First and foremost I am sorry for any confusion you may have in relation to 5GHz adhoc connections from our Hero6 camera. Not every device supports the handshake with the GoPro when in 5GHz. 

For instance, I am also from the UK and my Huawei Nova does not connect in 5GHz but my iPad and iPhone do. This is a limitation of the device and not a fault with the camera. If necessary I can make and provide you with a video showing that connection is indeed possible with 5Ghz when using a compatible device.

The following countries do not have the ability to operate on a 5GHz Wi-Fi band:
Montenegro
Gibraltar
Japan
French Guiana
Guadalupe
Martinique
St Barthelemy
Israel
New Caledonia
Serbia
Unfortunately, this is not something we at GoPro can control. This is why the HERO6 Black and Fusion also have a 2.4GHz Wi-Fi band built in.

With regards to your comment that it is illegal to transmit using Channel 161. Actually that is indeed incorrect. Ofcom the governing body actually controls this in way of a licence much the same as having to purchase a television licence.

Band C (Channels 149 – 161)

Band C can be used with output powers of up to 4000mW (4W). There are some conditions however:
Band C can only be used for outdoor wireless
Band C can only be used for fixed wireless access (FWA) points (e.g point to point or point to multipoint links)
A light license is required for operation and must be purchased from Ofcom.
All hardware must conform to DFS (Dynamic Frequency Selection) standards and DFS must be enabled

Band C is 125MHz wide and allows for 4 x 20MHz channels to coincide without overlap or 2 x 40MHz channels.

Licenses For 5GHz in Band C

If you plan to use 5GHz in Band C then you will need to get yourself a licence from Ofcom stating that you have permission to do so. Currently a Band C license costs a mere £50 a year for up to 50 devices and for each additional device you want to register, it is an extra £1 per year. 

Applying for a Band C License

Firstly you need to apply for a Band C License. You can apply for one by filling in the following form

http://licensing.ofcom.org.uk/binaries/spectrum/low-short-devices/apply-for-a-licence/5.8_app_form.pdf

and send it to:

Ofcom Contact Centre
Ofcom
Riverside House
Southwark Bridge
London
SE1 9HA

Once authorized you will be provided with a license certificate by Ofcom. Your next step now is to register your hardware by visiting:

https://secure.ofcom.org.uk/opir/

Once registered, you can start using Band C, but only for the devices you have registered.

As you can appreciate, we manufacture cameras to sell within the whole world, for countries that are unable to use 5GHz for any reason this option is not available on the cameras for sale in their country.

So, rest assured, there is no issue with your camera that using a compatible device will not resolve. If you have the ability to test it on one of the latest iPhones or iPads you will be able to confirm for yourself that this is fully operational on your camera.

Hopefully this clarifies everything. Do not hesitate to reply should you need anything further.

Regards,

Paul D. - Manager EMEA Karma Support.
www.gopro.com/support
Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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Thank you Twisted89! 

Although, I think that the "issue" is indeed GoPro's... They can easily fix this with a better coding and a firmware update. 

I mean - we all have lots of other devices that connects properly to 5 GHz WiFi without a problem... so why shouldn't a GoPro device mange to with other than Apple products...? 

 

They have clearly made the Hero 6 to work better with Apple products like iPhone and iPad... and that's really frustrating from a customer view of point. 

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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I agree at least they should make public a list of tested devices
Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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Did a bit more research into the certification process for Europe, it seems that you don't need a product to be officially tested to hold the CE mark (same as FCC but for Europe). You can actually just self approve yourself! This would explain how its got to market with such an obvious issue, it wasn't tested outside of the US. 

 

FCC reports for anyone interested - https://www.fcc.gov/oet/ea/fccid

Grantee Code: CNF

Product Code: SPCH1

Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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Continued to have a VERY short conversation with Paul, it's clear they are trying to shove this issue under the rug. To anyone considering buying a GoPro 6 - Don't, they're broken and it's clear they have no intention of fixing them.

 

Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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Yeah. It's obvious.
I also had a quick chat with Paul and asked him why they rather want to argue with customers on issues like this instead of looking into it and fix it to make us happy?!
He didn't answer that.
Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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After following this issue closely, I brought back my hero6 for a refund (I told them the 5 ghz wifi is broken) and am now waiting for a solution from Gopro. It's really ridiculous, the 5 ghz wifi feature was one of the reasons why I bought this camera. I intended to use it on my drone along with the 2,4 ghz transmitter frequency to not have interference issues.

 

I don't understand why it is so difficult for Gopro to give a clear explanation for that (technical reasons, whatever). Or at least give clear information beforehand about that 5 ghz wifi might not work with most of Android devices in Europe. Gopro, you just should not promote higher transfer speeds / a feature that is not fully usable! Deceptive advertising...

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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Same here, GoPro Hero 6 with iPhone 7. When I connect the GoPro with the 5ghz, the iPhone tells me 'Wrong password'.

 

WTH Smiley Mad

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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I installed the Gopro app on an Iphone 5S with iOS 11 and connected successfully to my Hero6 on 2.4 GHz. Switched the camera to 5 GHz and the Iphone 5S is unable to connect, the camera's wifi doesn't show up. Same thing on an Iphone 6 that I have here.This is as expected, since it would be illegal for the phones to connect anyway.

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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It appears that the camera doesn't work with any phone on 5 GHz in Europe, even when attempting to operate it illegaly.

I have not received any further clarification/apology from Gopro on this key defect yet. Which is why I'll tro to summarize the situation here.

Gopro's stance on this appears to be:

1. Advertise an important new feature (5 GHz and much faster transfer speeds).
2. Charge a very high price for the new camera.
3. Make a very clumsy mistake in implementing that feature, making it impossible to use in large parts of the world. Had they just been paying a little more attention, this would have been very easy to avoid in the first place. And it is still most certainly very easy to fix with a simple software setting at this point.
4. Yet, in a very arrogant, rude and indifferent manner blame the customer, and very stubbornly refuse to fix this very simple issue.

If for some reason this is in fact not possible to fix in situ, then Gopro needs to very publicly apologize for their own incompetence. This camera, at this price, is not a toy. They should probably compensate the customers. Not BLAME the customers.

Gopro management needs to remove certain key people responsible for how this affair is being handled. This is extremely incompetent and beyond ridiculous at this point. Is the company breaking apart?

Highlighted
Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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When I have 5 GHz setting on my Hero 6... I can find the camera via the GoPro app and add it. 

So the camera is present in the app but I can't connect to the camera. The loading circle in the app just goes round and round in a infinte loop. Won't stop until you manually kill the app. 

 

And I have a Google Nexus 6P phone with the latest vanilla Android OS.

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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alexgtr the Hero6 appears to make use of Bluetooth in conjunction with wifi, probably to save battery power when not actually transferring video etc. I'm thinking that your behavior is due to the app successfully communicating with the camera over bluetooth, but then failing to initiate the communication over wifi (when set to 5 GHz).

Hiker
Posts: 365

Re: Hero6 Black 5 GHz wi-fi not working

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Same problem here using S7 Edge ( European version )...5Ghz only for first setup, must be set to 2.4 to complete any sincronization process...not good

Hiker
Posts: 32

Re: Hero6 Black 5 GHz wi-fi not working

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Even if it does work with certain of the very latest Iphone models, that's still completely irrelevant because 1: most people use other phones and 2: it's still illegal to operate even if you have such an (also illegal) Iphone.

 

I looked at the list of 5 GHz wlan channels on wikipedia to try and find any reason at all for their choice of the obscure channel 161. It says that channels 36, 40, 44, 48 are available worldwide, but are limited to indoor use in Europe (it's not limited to indoor use in the US though, and so far their policy seems to be to ignore the rest of the world outside of the US anyway?). Perhaps they're thinking that the Hero6 may be used with wifi outdoors, and then they just forgot about this logic of worldwide homologation later on in development.

 

But in that case there are still lots of other channels available to choose from, that are all legal worldwide. These channels do require DFS support, but that should already be implemented in all standard off-the-shelf wifi chips (ie wouldn't require additional development effort).

 

Perhaps they're thinking that DFS in some circumstances might disrupt communications for a moment in case of interference (that's what DFS is for). Well yeah, but is that not a price worth paying compared to not working at all?

 

Besides, why not let the user choose where he's located then, in the same way that he is requested to choose PAL or NTSC; users in the US can have channel 161 or 36/40/44/48 (to avoid DFS), and the rest of the world can have the test of the legal spectrum with DFS. The camera even has a GPS receiver built in so this could be done completely automatically.

 

This is all completely baffling. The fact of the matter is that they have advertised something that by design will just not work for most users outside if the US, and for no apparent reason. This is really mediocre development work on their part.

 

I'm sorry to rant publicly about this, but so far Gopro support has been the extreme opposite to forthcoming in even considering forwarding this to the development team. Someone in charge needs to take care of this.

Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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I suggest you contact Paul like I did (see previous page), the more people that complain directly the more likely they're going to do something instead of argue with customers and pretend it never happened. 

 

 

Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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It feels like Paul don't have any mandate to bring issues like this to GoPros table. 

His focus is on denying the issue and rationalize away the issue from GoPro. Instead he is focusing on putting the blame on phone manufactures and other countries laws. 

Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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Well, if you have any one else to contact then I'm all ears.... So far it appears I'm the only one who's pushed it higher and he's the best contact we have.
Tourist
Posts: 12

Re: Hero6 Black 5 GHz wi-fi not working

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Not saying you shouldn't conatc him :) 

Just sharing my experience of him based on chatting with him on the FB group "GoPro Hero 5,6 Black Official". 

My experience is that people that argue so strong in wrong direction about an issue won't be very helpful because that will automatically mean that that person was "wrong" if there comes a fix in the future. :) 

 

Paul: If you read this I hope you don't think I'm criticising you as a person but your way of handling the whole sittuation. Hope you can forward this professionally to your development team to get this fixed.  = happy customers. 

Anonymous
Posts: 0

Re: Hero6 Black 5 GHz wi-fi not working

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GoPro Hero 6 updated and cleaned. Now it works with GoPro app and iPhone 7!

Hiker
Posts: 40

Re: Hero6 Black 5 GHz wi-fi not working

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There hasn't been a firmware update so if that fixed you're issue it has nothing to do with the issue at hand.