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%3CLINGO-SUB%20id%3D%22lingo-sub-133935%22%20slang%3D%22en-US%22%3EHero5black%20front%20display%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-133935%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20hero5black%20has%20a%20dead%26nbsp%3Blcd%20display%20on%20the%20front%20it%20seems%20humid%20inside%2C%20works%20fine%20otherwise%20but%20I%20really%20have%20to%20listen%20to%20know%20it%20is%20on%20when%20I%20am%20surfing%20or%20when%20can%C2%B4t%20see%20the%20back%20display.%20It%20sometimes%20blink%20with%20just%20a%20random%20pattern.%20It%20has%20work%20great%20for%20me%20until%201%20month%20ago.%20I%20have%20used%20it%20almost%20every%20day.%3C%2FP%3E%3CP%3EPeter%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-133935%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134215%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5black%20front%20display%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134215%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F52571%22%20target%3D%22_blank%22%3E%40petert631%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20some%20water%20in%20that%20front%20screen%20it%20is%20going%20to%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20Team%20directly.%20You%20can%20get%20in%20touch%20by%20Phone%20or%20Chat%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134461%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5black%20front%20display%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134461%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Ryan%2C%3C%2FP%3E%3CP%3EJohn%20at%20the%20support%20chat%20responded%20in%202%20seconds!%3C%2FP%3E%3CP%3EWe%20have%20a%20plan%20and%20tested%20a%20few%20things.%3C%2FP%3E%3CP%3EStoked%20to%20see%20the%20outcome.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPeter%20-%20GoProHolic...%3C%2FP%3E%3CP%3E%3A)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134557%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5black%20front%20display%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134557%22%20slang%3D%22en-US%22%3EIt's%20awesome%20that%20GoPro%20Support%20is%20working%20with%20you%20on%20resolving%20this.%20For%20the%20future%2C%20you%20might%20want%20to%20consider%20signing%20up%20for%20GoPro%20Plus%20if%20you%20haven't%20already.%20For%20%244.99%20a%20month%20you%20not%20only%20get%20the%20cloud%20service%20for%20storing%20your%20photos%20and%20videos%20(which%20is%20pretty%20sweet%20since%20the%20camera%20auto%20uploads%20when%20charging)%2C%20but%20you%20also%20are%20entitled%20to%20two%2C%20no%20questions%20asked%2C%20replacement%20cameras%20if%20yours%20accidentally%20gets%20damaged%20or%20is%20out%20of%20warranty.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-136302%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5black%20front%20display%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-136302%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20a%20GoPro%20Plus%20subscriber%20and%20GoPro%20take%20care%20of%20us.%20%26nbsp%3B%3A)%20Problem%20solved.%3C%2FP%3E%3CP%3EPeter%20-%20Happy!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Hero5black front display dead.

My hero5black has a dead lcd display on the front it seems humid inside, works fine otherwise but I really have to listen to know it is on when I am surfing or when can´t see the back display. It sometimes blink with just a random pattern. It has work great for me until 1 month ago. I have used it almost every day.

Peter


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero5black front display dead.

Hi @petert631,

 

If you have some water in that front screen it is going to be best to get in touch with our Support Team directly. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post

Explorer
Posts: 12,213

Re: Hero5black front display dead.

It's awesome that GoPro Support is working with you on resolving this. For the future, you might want to consider signing up for GoPro Plus if you haven't already. For $4.99 a month you not only get the cloud service for storing your photos and videos (which is pretty sweet since the camera auto uploads when charging), but you also are entitled to two, no questions asked, replacement cameras if yours accidentally gets damaged or is out of warranty.

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero5black front display dead.

Hi @petert631,

 

If you have some water in that front screen it is going to be best to get in touch with our Support Team directly. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 3

Re: Hero5black front display dead.

Thanks Ryan,

John at the support chat responded in 2 seconds!

We have a plan and tested a few things.

Stoked to see the outcome.

 

Peter - GoProHolic...

:)

 

Explorer
Posts: 12,213

Re: Hero5black front display dead.

It's awesome that GoPro Support is working with you on resolving this. For the future, you might want to consider signing up for GoPro Plus if you haven't already. For $4.99 a month you not only get the cloud service for storing your photos and videos (which is pretty sweet since the camera auto uploads when charging), but you also are entitled to two, no questions asked, replacement cameras if yours accidentally gets damaged or is out of warranty.
Tourist
Posts: 3

Re: Hero5black front display dead.

I am a GoPro Plus subscriber and GoPro take care of us.  :) Problem solved.

Peter - Happy!

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