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Tourist
Posts: 2
Accepted Solution

Hero5

Hey GoPro I need help been trying to contact customer support by phone and chat for the pass 2 weeks and no answers. I bought a GoPro hero5 for my vacation and I took it to the pool and after that it's not working

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero5

Hi @pyang435,

 

I am sorry to hear about the camera. You will need to contact support by phone or chat for that one. I would recommend giving support a call when the service lines open. The support hours are:

 

Monday – Friday, 6:00am – 6:00pm, Pacific Time
Saturday & Sunday, 7:00am – 4:00pm

 

Support is experiencing high volumes, but you should be able to get through. https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero5

Hi @pyang435,

 

I am sorry to hear about the camera. You will need to contact support by phone or chat for that one. I would recommend giving support a call when the service lines open. The support hours are:

 

Monday – Friday, 6:00am – 6:00pm, Pacific Time
Saturday & Sunday, 7:00am – 4:00pm

 

Support is experiencing high volumes, but you should be able to get through. https://gopro.com/help/PKBContactus

 

Best,

Ryan