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Posts: 1

Hero5 won't turn on and has a permanent red light at the front

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Hello all!

I'm having issues with my Gopro hero 5. I've had it for less than a year, and up until now, it has worked really well. 


A few days ago, I noticed this red light at the front. The only way to turn it off is to take the battery out. When I try to turn it on, nothing happens. 

I have tried everything: charging it, pushing the mode and shutter buttons down for several seconds, trying to turn the camera on without the battery (just with the USB cable), formatting the SD card, trying with other SD cards, etc.... 

I've spent a lot of time on the internet to see if anyone had had a similar issue, but none of the tips offered on youtube or elsewhere works, and now I have run out of ideas. 


So, help! Does anyone have an idea of what I should do next? 

For now, my next step would be calling the gopro help center, and eventualy returnng the camera, before my 1 year guaranty ends. But I was hoping someone would have another solution...


Thanks in advance!

Posts: 13,528

Re: Hero5 won't turn on and has a permanent red light at the front

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Preference led  turn on  off the  leds you did not mention that.