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Tourist
Posts: 1

Hero5 touchscreen not working

[ New ]

Recently my touchscreen stopped working, I could still access the settings on my phone gopro app, so I downloaded a firmware update. This didn't solve it, and seemed to break the pairing, so I could no longer access any of the settings. The mode button only singles through video or camera filming choices but no access to settings. I carried out a manual update but this had no effect to improve things.

GoPro
Posts: 21,515

Re: Hero5 touchscreen not working

[ New ]

Hi @megasurf2255

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej