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Reply
Sightseer
Posts: 3
Accepted Solution

Hero5 touchscreen crack

[ Edited ]

Hero5 touchscreen cracked.jpgDiscovered my new Hero5 touchscreen has a sole crack top to bottom at an 30 degree angle, dead center. Used just one (1) time, noticed it afterwards from its maiden filming. Still fully functional touchscreen. Can it be replaced? Is underwater use comprimised with the crack?


Accepted Solutions
Adventurer
Posts: 8,949

Re: Hero5 touchscreen crack

You are best to contact support.   Have you   done anything to cause it? did you  press to hard?  Put on a table with debrea under?  Does it still work? touching it.

 

A) take htechance of glass in finger, no thank you. put a screen protector on it if you are going to keep it and use it?  But do not even attept to dunk it, once water touches it, its shot!

 

Speak on the phone, then trying to email. and be open and honest and calm, they'll be more than happy to offer options big time.

 

 Have proof of purchase and reciept, all you need

 

FISH

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All Replies
Adventurer
Posts: 8,949

Re: Hero5 touchscreen crack

You are best to contact support.   Have you   done anything to cause it? did you  press to hard?  Put on a table with debrea under?  Does it still work? touching it.

 

A) take htechance of glass in finger, no thank you. put a screen protector on it if you are going to keep it and use it?  But do not even attept to dunk it, once water touches it, its shot!

 

Speak on the phone, then trying to email. and be open and honest and calm, they'll be more than happy to offer options big time.

 

 Have proof of purchase and reciept, all you need

 

FISH

Sightseer
Posts: 3

Re: Hero5 touchscreen crack

Thank you Fish,

 

I contacted GoPro and after some additional photos and clarification, they have sent me an RMA for repair or replacement. I'm quite satisfied with the outlook.

 

 

Adventurer
Posts: 8,949

Re: Hero5 touchscreen crack


@markuss61 wrote:

Thank you Fish,

 

I contacted GoPro and after some additional photos and clarification, they have sent me an RMA for repair or replacement. I'm quite satisfied with the outlook.

 

 


AWESOME puts a ig smile here, glad to hear and keep  it posted so others can learn great to hear again FISH

Hiker
Posts: 13

Re: Hero5 touchscreen crack

Hi, I purchased my GoPro 5 in December 2016. I opened it last week and the screen is cracked from side to side like yours. I cannot get GoPro on the phone. I have spent hours holding, I've sent a email, and tried to do a chat. How in the world did you get in touch with them?

I am at my wits end. Can you give me any hints about how to get someone on the phone?

Sightseer
Posts: 3

Re: Hero5 touchscreen crack

Actually the first time it occured. Someone from GoPro, who was on the forum, contacted me. Then the second time I went thropugh the usual channels, called up, explained my situation.

Highlighted
Hiker
Posts: 13

Re: Hero5 touchscreen crack

I've sent many emails, called, tried to do a chat, everyone is always busy, I hold on phone for hours and cannot get customer support. 

I spent a lot of money on the Hero 5, and all the accessories. Very disheartening that no one will respond. Don't even know if I'll have to send it to them, or if they will send a new touch screen. I'm not asking for anything free, just someone to tell me what to do to fix the screen.