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%3CLINGO-SUB%20id%3D%22lingo-sub-273418%22%20slang%3D%22en-US%22%3EHero5%20session%20won't%20connect%20to%20Samsung%20s7%20Edge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273418%22%20slang%3D%22en-US%22%3E%3CP%3EWonder%20what's%20up%20with%20GoPro%20that%20they%20won't%20let%20me%20reply%20to%20the%20same%20topic...%26nbsp%3B%3C%2FP%3E%3CP%3EWhat's%20Up%2C%20GoPRO%3F%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20cannot%20get%20my%20Hero5%20Session%20to%20talk%20to%20my%20Samsung%20S7%20Edge%20through%20the%20Quik%20App.%26nbsp%3B%20I've%20used%20it%20before-%20camera%20shows%20in%20the%20app%20(even%20though%20I've%20deleted%20and%20reinstalled%20the%20app%20multiple%20times%2C%20thank%20you).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20just%20Will.%20Not.%20Connect.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20camera%20works%2C%20but%20what%20I%20can't%20do%20with%20it%20is%20EXACTLY%20what%20I%20wanted%20the%20camera%20and%20the%20app%20for-%20To%20make%20short%20clips%20and%20share%20them.%26nbsp%3B%20From%20my%20phone.%26nbsp%3B%20Yeah%2C%20I%20can%20cable%20it%20to%20my%20computer%2C%20but%20sharing%20from%20the%20computer%20is%20just%20about%20as%20useless%20as%20the%20Quik%20app%20for%20my%20phone%20has%20become.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20(poor)%20instructions%20on%20gopro.com%20about%20the%20problem%2C%20but%20they%20don't%20describe%20corrective%20actions%20using%20words%20that%20apply%20to%20the%20phone%20they're%20describing.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20really%20pissed!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-273418%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273475%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5%20session%20won't%20connect%20to%20Samsung%20s7%20Edge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273475%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83307%22%20target%3D%22_blank%22%3E%40majurpain%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20that%20you%20are%20having%20trouble%20with%20the%20app.%20How%20does%20your%20phone%20work%20with%20the%20GoPro%20App%3F%20Basically%2C%20the%20camera%20will%20be%20connected%20to%20your%20phone%20through%20the%20GoPro%20App.%20This%20app%20is%20also%20what%20imports%20your%20GoPro%20media%20to%20your%20phone.%20once%20the%20media%20is%20imported%2C%20that%20is%20the%20time%20when%20you%20can%20use%20Quik%20for%20mobile%20for%20editing%20and%20sharing.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20that%20you%20have%20downloaded%20the%20latest%20version%20of%20the%20GoPro%20App.%20Then%20pair%20you%20camera%20with%20your%20phone%20following%20the%20steps%20described%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Pair-the-Camera-with-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%20Should%20you%20encounter%20any%20issue%20with%20the%20pairing%2C%20there%20are%20steps-to-fix%20in%26nbsp%3Bthis%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%26nbsp%3Bwill%20help.%20Let%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

Hero5 session won't connect to Samsung s7 Edge

Wonder what's up with GoPro that they won't let me reply to the same topic... 

What's Up, GoPRO???

 

I cannot get my Hero5 Session to talk to my Samsung S7 Edge through the Quik App.  I've used it before- camera shows in the app (even though I've deleted and reinstalled the app multiple times, thank you).

 

It just Will. Not. Connect. 

 

The camera works, but what I can't do with it is EXACTLY what I wanted the camera and the app for- To make short clips and share them.  From my phone.  Yeah, I can cable it to my computer, but sharing from the computer is just about as useless as the Quik app for my phone has become.

 

There are (poor) instructions on gopro.com about the problem, but they don't describe corrective actions using words that apply to the phone they're describing.  

 

I'm really pissed!!

 

 


Accepted Solutions
GoPro
Posts: 7,867

Re: Hero5 session won't connect to Samsung s7 Edge

Hello @majurpain

 

Sorry to hear that you are having trouble with the app. How does your phone work with the GoPro App? Basically, the camera will be connected to your phone through the GoPro App. This app is also what imports your GoPro media to your phone. once the media is imported, that is the time when you can use Quik for mobile for editing and sharing. 

 

Please make sure that you have downloaded the latest version of the GoPro App. Then pair you camera with your phone following the steps described here. Should you encounter any issue with the pairing, there are steps-to-fix in this article will help. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,867

Re: Hero5 session won't connect to Samsung s7 Edge

Hello @majurpain

 

Sorry to hear that you are having trouble with the app. How does your phone work with the GoPro App? Basically, the camera will be connected to your phone through the GoPro App. This app is also what imports your GoPro media to your phone. once the media is imported, that is the time when you can use Quik for mobile for editing and sharing. 

 

Please make sure that you have downloaded the latest version of the GoPro App. Then pair you camera with your phone following the steps described here. Should you encounter any issue with the pairing, there are steps-to-fix in this article will help. Let us know how it goes. 

 

Thanks, 
Marius