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Tourist
Posts: 5
Accepted Solution

Hero5 session not opening

Hello,

My hero session5 is not opening, but when ever I'm charging it starts to heat up and I'm concerned that there is something wrong with the batteries

Accepted Solutions
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GoPro
Posts: 5,933

Re: Hero5 session not opening

@boomenciano, sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO5 Session Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat

 

Hopefully this helps.

 

Ann

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All Replies
Highlighted
GoPro
Posts: 5,933

Re: Hero5 session not opening

@boomenciano, sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO5 Session Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat

 

Hopefully this helps.

 

Ann