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Tourist
Posts: 5

Hero5 session broken display

Hello is there a way that I can connect my hero5 session to my new phone? Problem is that the LCD display of my hero5 session got busted and it is not showing any display

Thanks
Explorer
Posts: 11,221

Re: Hero5 session broken display

Yes, you just need to know the right combination of button pushes. Have you connected to the app previously?

I don't have my Hero5 Session with me right now, but @fishycomics might be able to help out here.
Tourist
Posts: 5

Re: Hero5 session broken display

Problem is Is I forgot the password of my gopro 😔
Adventurer
Posts: 8,953

Re: Hero5 session broken display

thanks @danielr15 .    

 

@boomenciano    GoPro by chat or phone can always walk anyone through step by step, that is their job, So  if you like for me to walk you through step by step on your now two problems we can.  

 

First I'll ask you to  take a photo of the camera of the screen and  it on  and a few presses in so we can actually see what you are dealing with.  then we'll get started.

Tourist
Posts: 5

Re: Hero5 session broken display

@fishycomics  thank you very much here is the picture of the broken LCD, Please let me know on how to fix this. Btw I forgot the password of my gopro :(

 

Many thanks

received_812741449104771.jpg
Adventurer
Posts: 8,953

Re: Hero5 session broken display

@boomenciano   doing a livestream  and showing I will take my time to show hope it helps out

 

Adventurer
Posts: 8,953

Re: Hero5 session broken display

  I will do my best to take my time to show  puase the clip to  write down

 

Adventurer
Posts: 8,953

Re: Hero5 session broken display

GoPro should be doing this!

 

 

Delete your camera from App and   in bluetooth  gopro , forget my device, once you do that. you then can continue.

 

 Hero 5 Session:

 

Back Mode on 7 presses gets to Exit.  Shutter once for 2 seconds gets to factory reset. Back Mode  off of No to Yes One press,  press Shutter, camera will factory reset.

 

When followed that  turn camera back on and the first thing it says is    choose language it is on English you must press back mode once to  change to  the check. then Back mode once again from X to check and press Shutter once, the camera is Set to go.  

 

you are  back on the  main screen the camera will shut down in 5 secs let it shut down.

 

 Press back mode once, then 5 times, for wireless connection, Press  Shutter once, will say conn new device, press shutter once. be on gopro app, press back mode once, change from app to Check, press shutter once and it is PAIRING ( you have 3 minutes, to set up your App via the smartphone and  that is it.

 

Any questions ask.