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Tourist
Posts: 5

Hero5 casse clip porte latérale suite corrosion

Bonjour,
J'ai utilisé quelques ma GoPro dans des piscines et centre aquatiques....
Ensuite, elle est restée monté sur un Karma Grip.
Je souhaitais l'enlever du Karma Grip pour l'utiliser dans un centre aquatique....
Surprise, lorsque j'ai voulu remettre la porte latérale le clip a cassé comme du verre....et en examinant la porte latérale il y avait comme une corrosion sur le plastique, idem sur la porte de la batterie....
J'ai peur maintenant qu'elle ne soit plus étanche...

Inadmissible que les plastiques utilisés soit si cassant et peu résistant à l'eau d'un centre aquatique ! (Chlore ?)....
Quels recours puis-je avoir pour changer la porte latérale et la porte de la batterie ? Les plastiques sont complètement corrodés (pellicule blanche) et le plastique semble devenu cassant comme du verre !!!

Help ! Merci
GoPro
Posts: 4,106

Re: Hero5 casse clip porte latérale suite corrosion

 

Hi @nootoos

 

You may contact our customer support team. 

They can help you with that. 

 

https://gopro.com/help/ContactUs

 

Best Regards,

-Jay 

 

Tourist
Posts: 5

Re: Hero5 casse clip porte latérale suite corrosion

Ok, thanks...., but for the moment i have no solution for my shootings.... :-(

tomorrow morning I will call the SAV France....
Tourist
Posts: 5

Re: Hero5 casse clip porte latérale suite corrosion

Unfortunetly imposible to join the local number phone...!?

What's a matter at Gopro ?

These last days I tried by 10 times to contact Gopro via the regional number (SAV France), without success :-(